Telemarketing Representative

Triple-S Management Corp.; Northern (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Triple-S Management Corp. is seeking a caller-support associate to handle inbound and outbound calls, providing Medicare/Medicaid information and enrollment support over the phone.

The role involves coordinating sales appointments and verifying eligibility for MA products. Ideal candidates have an associate degree or college credit and 6 months to 1 year in healthcare, telemarketing, or health insurance sales.

Qualifications

• Requires at least an associate degree or college credit with 6 months to 1 year in healthcare, telemarketing, customer service or health insurance sales.
• Experience in healthcare/health insurance telemarketing is preferred.

Responsibilities

• Answer incoming calls from promoters, sales representatives, agents, and coordinators to provide Medicare/Medicaid information and enrollment support.
• Coordinate sales appointments for the Sales Department.
• Obtain and record customer information and eligibility details.
• Clarify questions from prospects and stakeholders regarding enrollment and coverage.

Skills

Ambiguity management

Action oriented

Education

Associate degree or college credit

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers.

When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses.

JOB SUMMARY

Responsible for receiving calls from promoters, sales representative, Independent Agents, Captive Agents, FMOs, Coordinators and Sales Managers to provide Medicare, Medicaid, provide, Triple-S eligibility information and, or cover certifications of potential prospects, additional to confirm acceptance of sales enrollment, this is used for prospects who do not want a sales representative in their home (due to COVID or otherwise) and prefer complete the process over the phone. Responsible for generating outbound calls in order to coordinate sales appointments for future visits to the Department. of Sales.

ESSENTIAL FUNCTIONS

• Answer telephone calls from promoters, salespeople, Independent Agents, Captive Agents, FMOs, Coordinators and Sales Managers to provide Medicare, Medicaid, and supplier eligibility information. Triple-S and/or cover certifications.
• Through a script, obtain the identification process of promoters, sellers, Independent Agents, Captive Agents, FMO, Coordinators and Sales Managers as assets in contract.
• Answer phone calls from promoters, sellers, Independent Agents, Captive Agents, FMO to confirm acceptance of sales registration, this is used for members.
• Coordinate appointments for the Sales Department.
• Through a script obtain prospect eligibility for the MA products.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Obtain and record customer information such as name, address, and confirmation of appointments or enrollment form.
• Clarify and answer any question or doubts of the possible prospects, promoters, sales representative, independent agents, captive agents, FMO, coordinators and sales managers.

EDUCATION

EXPERIENCE

Associate degree or at least college credit, with 6 months
to 1 years of related experience in healthcare, telemarketing, customer service or sales in the Health Insurance Industry, preferable. Or 1 to 3 years of this experience lieu of.

LICENSES AND CERTIFICATIONS

• None required

COMPETENCIES

• Manages Ambiguity
• Action Oriented

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees.

We encourage Veterans and Disabled to Apply.