Telemarketing Representative

Triple-S; Guaynabo (PR); On-site; USD 30,000 - 42,000; Full time

Job summary

Triple-S in Puerto Rico is seeking a call-center specialist to provide Medicare/Medicaid information, check eligibility, and support enrollment. You will respond to inquiries from promoters and agents, using a script to verify data and schedule future sales appointments.

Applicants should have strong customer service skills and experience in healthcare or insurance, with an emphasis on accuracy, compliance, and clear communication in a fast-paced environment.

Qualifications

• Associate degree or college credit with 6–12 months of healthcare experience.
• Experience in telemarketing or health insurance sales preferred.
• Ability to follow scripts and document caller information.

Responsibilities

• Answer calls from promoters and agents to provide Medicare/Medicaid and coverage information.
• Follow a script to collect applicant information and capture appointment details.
• Coordinate sales appointments for the Sales Department.
• Record and confirm customer data and enrollment details.
• Clarify questions and resolve doubts for prospects and agents.

Skills

Customer service

Telemarketing

Healthcare knowledge

Communication

Education

Associate degree or college credit

Job description

At Triple-S, we are committed to providing meaningful job experiences for Valuable People (Gente Valiosa). We strive for excellence in everything we do, from the way we work together to the way we serve our customers. When you join Triple-S, you will be key to our efforts on delivering high-quality and affordable healthcare as well as contribute to our purpose to enable healthier lives. We serve more than 1 million consumers in Puerto Rico through our Medicare Advantage, Medicaid, Commercial, Life and Property & Casualty Businesses. Let's build healthier communities together,

Job Summary

Responsible for receiving calls from promoters, sales representative, Independent Agents, Captive Agents, FMOs, Coordinators and Sales Managers to provide Medicare, Medicaid, their eligibility information and/or cover certifications of potential prospects, additional to confirm acceptance of sales enrollment, this is used for prospects who do not want a sales representative in their home (due to COVID or otherwise) and prefer complete the process over the phone. Responsible for generating outbound calls in order to coordinate sales appointments for future visits to the Department. of Sales.

Essential Functions

• Answer telephone calls from promoters, salespeople, Independent Agents, Captive Agents, FMOs, Coordinators and Sales Managers to provide Medicare, Medicaid, and supplier eligibility information. Triple-S and/or cover certifications.
• Through a script, obtain the identification process of promoters, sellers, Independent Agents, Captive Agents, FMO, Coordinators and Sales Managers as assets in contract.
• Answer phone calls from promoters, sellers, Independent Agents, Captive Agents, FMO to confirm acceptance of sales registration, this is used for members.
• Coordinate appointments for the Sales Department.
• Through a script obtain prospect eligibility for the MA products.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Obtain and record customer information such as name, address, and confirmation of appointments or enrollment form.
• Clarify and answer any question or doubts of the possible prospects, promoters, sales representative, independent agents, captive agents, FMO, coordinators and sales managers.

Experience

Associate degree or at least college credit, with 6 months to 1 years of related experience in healthcare, telemarketing, customer service or sales in the Health Insurance Industry, preferable. Or 1 to 3 years of this experience lieu of.

Licenses and Certifications

• None required

Competencies

• Manages Ambiguity
• Instills Trust
• Collaborates
• Customer Delight (Employee)
• Action Oriented

It is company policy to seek for the qualified applicants for positions throughout the company without distinction of race, color, national origin, religion, sex, gender identity, real or perceived sexual orientation, civil status, social condition, political ideologies, age, physical or mental disability, veteran status or any other characteristic protected by law. Drug-free company.

Equality Employment Opportunity/Affirmative Action for People with Disabilities/Veterans. Employer with E-Verify to verify the eligibility of employment of all the new employees. We encourage Veterans and Disabled to Apply.