Telehealth Optometric Assistant (Onsite)

VisionWorks; Crofton (MD); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the face of our patient care, guiding patients through the Telemed remote eye exam with a simple, human and bold approach.

This role assists remote eye exams, coordinates with Telemedicine Remote Physicians, maintains patient records, and helps transition patients from doctor to sales floor while educating on eye care products and services.

Qualifications

• Related customer or patient experience preferred, but not necessary.

Responsibilities

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians.
• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Phone support

Interpersonal skills

Education

HS diploma or GED

Job description

Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the face of our patient care, guiding patients through the Telemed remote eye exam with a simple, human and bold approach.

This role assists remote eye exams, coordinates with Telemedicine Remote Physicians, maintains patient records, and helps transition patients from doctor to sales floor while educating on eye care products and services.