Telehealth Systems Admin & Support Specialist

Vista Defense Technologies, LLC; Jacksonville (FL); On-site; USD 65,000 - 110,000; Full time

Job summary

Vista Defense Technologies, LLC seeks a Virtual Health Systems Administration and Support specialist to back our Jacksonville, FL IT team. You will install, upgrade, monitor, document SOPs, and train staff on VH platforms, and enforce STIGs on Cisco endpoints and DX80 devices.

You will organize onboarding and sustainment training for onsite and remote personnel, manage the VH network, and oversee MDM/Apple Biz Manager tasks while maintaining inventory and handling ServiceNow tickets and VH web

Qualifications

• Installation, upgrade, monitoring, SOP documentation, and training for VH platforms.
• Develop, maintain, and regularly update SOPs for VH hardware/software configurations and workflows.
• Apply STIGs to Cisco codec endpoints and DX80 devices.
• Monthly leadership/status reporting for Virtual Health programs.
• Ability to travel to support outlying clinics.

Responsibilities

• Organize initial and sustainment training for onsite and remote staff on VH platforms.
• Manage Wi‑Fi networks for virtual health visits and monitor performance.
• Oversee MDM services (MobileIron) including Apple Business Manager and related tokens/certs.
• Design, oversee, and administer mobile devices and equipment for VH operations.
• Maintain inventories and deploy devices with appropriate software, configurations, and security.
• Manage and close service tickets in ServiceNow and update VH web pages.

Skills

VH platform installation

Network troubleshooting

Training delivery

Documentation SOPs

Security STIGs

Education

CompTIA Security+ certification

Tools

ServiceNow

Cisco Webex

MobileIron MDM

Apple Business Manager

Wi‑Fi network management

Job description

Vista Defense Technologies, LLC seeks a Virtual Health Systems Administration and Support specialist to back our Jacksonville, FL IT team. You will install, upgrade, monitor, document SOPs, and train staff on VH platforms, and enforce STIGs on Cisco endpoints and DX80 devices.

You will organize onboarding and sustainment training for onsite and remote personnel, manage the VH network, and oversee MDM/Apple Biz Manager tasks while maintaining inventory and handling ServiceNow tickets and VH web