Virtual Health Systems Administration and Support

Vista Defense Technologies, LLC; Jacksonville (FL); On-site; USD 65,000 - 110,000; Full time

Job summary

Vista Defense Technologies, LLC seeks a Virtual Health Systems Administration and Support specialist to back our Jacksonville, FL IT team. You will install, upgrade, monitor, document SOPs, and train staff on VH platforms, and enforce STIGs on Cisco endpoints and DX80 devices.

You will organize onboarding and sustainment training for onsite and remote personnel, manage the VH network, and oversee MDM/Apple Biz Manager tasks while maintaining inventory and handling ServiceNow tickets and VH web

Qualifications

• Installation, upgrade, monitoring, SOP documentation, and training for VH platforms.
• Develop, maintain, and regularly update SOPs for VH hardware/software configurations and workflows.
• Apply STIGs to Cisco codec endpoints and DX80 devices.
• Monthly leadership/status reporting for Virtual Health programs.
• Ability to travel to support outlying clinics.

Responsibilities

• Organize initial and sustainment training for onsite and remote staff on VH platforms.
• Manage Wi‑Fi networks for virtual health visits and monitor performance.
• Oversee MDM services (MobileIron) including Apple Business Manager and related tokens/certs.
• Design, oversee, and administer mobile devices and equipment for VH operations.
• Maintain inventories and deploy devices with appropriate software, configurations, and security.
• Manage and close service tickets in ServiceNow and update VH web pages.

Skills

VH platform installation

Network troubleshooting

Training delivery

Documentation SOPs

Security STIGs

Education

CompTIA Security+ certification

Tools

ServiceNow

Cisco Webex

MobileIron MDM

Apple Business Manager

Wi‑Fi network management

Job description

Virtual Health Systems Administration and Support

Jacksonville, FL, USA

Job Description

Vista Defense Technologies, LLC is a Government Consulting and Contracting firm supporting missions throughout the world. VDT is seeking a Virtual Health Systems Administration and Support to join our team.

The Virtual Health Systems Administration and Support's role is to support the IT Team’s ongoing mission at Jacksonville, FL.

The Employee shall provide Virtual Health System Administration and support for the installation, upgrade and monitoring of software and hardware related to the Virtual Health System platform. The Employee shall serve as the central POC for all NHJ and Branch Health Clinics virtual health hardware and software support matters. The Employee shall perform the following tasks:

What You'll Do:

• Installation, upgrade, monitoring, SOP documentation, and training for VH platforms.
• Develop, maintain, and regularly update Standard Operating Procedures (SOPs) for all Virtual Health hardware setups, software configurations, network troubleshooting, and administrative workflows.
• Apply Security Technical Implementation Guides (STIGs) to all Cisco codec endpoints and DX80 devices.

Staff & Provider Training

Organize initial and sustainment training for onsite and remote staff. Topics include platform registration, booking, template management, and mandatory coding/billing compliance.

• Responsible for the management of Wi-Fi network implemented for virtual video visits platform.
• Functions may include monitoring network capacity and performance, diagnosing and resolving network problems.
• Design, Oversee, and administer MDM services (MobileIron), including Apple Business Management and Apple Care. Maintain Apps/Books secure tokens and MDM certificates. Solutions to include account management creating & sustaining database.
• Responsible for the design, oversight, and administration of Mobile Device Management services to include Apple Business Management and Apple Care.
• Administration overhead: Maintain device/equipment such as iPhones, iPads, laptops, PCs, etc. in support of VH operations. Responsible for inventory, equipment deployment, device configuration, software installs, and all related IT functional tasks.
• Administer and customize Global Med Cart systems. Manage Tele-Critical Care (Bernoulli or approved successor) and conduct routine maintenance/log extraction for ICU TCC devices via Cisco Webex.
• Manage and close service request tickets in ServiceNow. Update and maintain the Virtual Health web page. Provide technical assistance to users to minimize operational disruptions.
• Provide monthly leadership status reports. Virtual Health web page management and other duties as required relating to newly introduced virtual health modalities.
• Provides technical assistance to current and potential virtual health users to minimize disruptions of operations.
• Evaluates impacts of new technologies on current systems and policies. Assesses performance and effectiveness of new or substantially modified systems.

Additional Duties:

• Serve as the primary contact for scheduling and providing Virtual Health training at NH Jacksonville.
• Organize and provide initial and sustainment training for onsite providers, hospital staff, BHC clinics, remote users & patients; training to include registration, connecting to the Virtual Health platforms, scheduling, booking, template management in the virtual health platform, coding and billing requirements for virtual health visits to ensure compliance.
• Participate in Virtual Health platform team planning sessions for the effective deployment of telehealth capabilities DoD wide.
• Travel may be required as needed to support outlying clinics.

What You Bring:

• Current CompTIA Security + certification

What We Offer:

VDT offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement