Telehealth Intake & Patient Experience Advocate

NOCD Inc.; Chicago (IL); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Startup environment

Onsite Chicago training

Live in greater Chicago area

Job summary

NOCD Inc. in Chicago, IL is seeking a Member Advocate (Intake Specialist) to deliver an exceptional customer experience while presenting our teletherapy services and guiding new patients through the intake process to start treatment.

Requirements include 1–3 years of inside sales, empathy-driven communication, tech-savviness with multiple software programs, and the ability to thrive in a fast-paced startup.

Qualifications

• 1–3 years of inside sales or related experience.
• Empathy-driven relationship building and strong communication.
• Extremely detail-focused and tech-savvy, able to use multiple software programs at once.
• Ability to adapt in a fast-paced startup environment and manage changing processes.
• Excellent customer service with internal and external customers.

Responsibilities

• Inside sales of tele-therapy services via phone, text, and email.
• Appointment coordination, registering and scheduling therapy sessions.
• Post-sales support and ensuring a top-notch patient experience.
• No cold calling; target-driven team environment.

Skills

Inside sales

Empathy-driven relationships

Detail-oriented

Multi-software proficient

Adaptable in fast-paced startup

Effective communication

Caring, courteous, professional

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

NOCD Inc. in Chicago, IL is seeking a Member Advocate (Intake Specialist) to deliver an exceptional customer experience while presenting our teletherapy services and guiding new patients through the intake process to start treatment.

Requirements include 1–3 years of inside sales, empathy-driven communication, tech-savviness with multiple software programs, and the ability to thrive in a fast-paced startup.