Intake Specialist- Chicago Based

NOCD; Chicago (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

NOCD in Chicago seeks a Member Advocate (Intake Specialist) to provide an exceptional customer experience, perform inside sales of tele-therapy services, and guide new patients through the intake process to initiate treatment. You will coordinate appointments, register and schedule therapy sessions, and provide post-sales support in a fast-growing startup.

Strong empathy, attention to detail, and adaptability are essential.

Qualifications

• Empathy-driven relationship building skills.
• 1–3 years of inside sales or related experience.
• Extremely detail-focused and capable of using multiple software programs at once.
• Ability to adapt in a fast-paced environment, common with startups.
• Ability to thrive under moderate pressure in a sales environment.

Responsibilities

• Inside sales of tele-therapy services.
• Appointment coordination and scheduling of therapy sessions.
• Registering and scheduling therapy appointments; post-sales support.

Skills

Empathy

Inside sales

Attention to detail

Tech-savvy

Adaptability

Sales pressure

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

About NOCD

NOCD is the #1 telehealth provider for the treatment of obsessive-compulsive disorder (OCD). OCD is one of the most severe, prevalent, and misunderstood mental health conditions. NOCD creates access to online therapy for people with OCD through our telehealth platform. In the NOCD app, Members can quickly access and schedule live, face-to-face video therapy sessions with our national network of licensed Therapists that specialize in Exposure and Response Prevention Therapy (ERP) - considered the "gold standard" in OCD treatment.

At NOCD, we help people reclaim their lives with clinically proven OCD treatment, by removing barriers to OCD care, and reducing the stigma associated with OCD. We’re changing the world and need other like-minded individuals to accelerate and expand our efforts.

About the Role

Member Advocates (Intake Specialists) represent the first impression of NOCD and your role would be to provide an extraordinary customer experience while communicating the services we have to offer. As a member of the Intake team, you will be responsible for inside sales, as well as patient advocacy. The Member Advocate is responsible for selling tele-therapy services to consumers who contact us via phone, text, and email, and completing the intake process to confidently and accurately get them started on the road to treatment.

Job duties include inside sales of tele-therapy services, appointment coordination, registering and scheduling of therapy appointments as well as post-sales support. No cold calling. This is a goal-oriented team environment at a fast-growing company where we are all united in providing a top-notch patient experience.

Preferred Qualifications:

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Extremely detail-focused and technologically savvy, capable of using multiple software programs at once
• Ability to adapt in a fast-paced environment, common with start-ups and ever changing processes
• Ability to thrive under moderate pressure in a sales environment

Minimum Requirements:

• Must be caring, courteous, professional, knowledgeable, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience, including understanding and articulating the value of NOCD to the OCD community
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required; Bachelor's degree strongly preferred

What We Offer

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Available Shift:
• • Thursday through Monday (off Tues/Wed)
  • • Thursday, Friday, Monday: 12:30 - 9 PM CT
    • Saturday/Sunday: 9:30 AM - 6 PM CT
• Training will be onsite in our Chicago offices for the first 2 weeks. Candidates must live in the greater Chicago area.