Telehealth Representative - Front Office Receptionist

Accelerated Urgent Care; Bakersfield (CA); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Job summary

Accelerated Urgent Care is seeking a Telehealth Representative to schedule and interact with patients by phone, gathering information for telehealth visits and managing patient flow. The role requires lifting up to 25 lbs and laptop/computer use in a medical office setting.

You will support providers by collecting data, documenting notes, and ensuring patient records are complete before appointments. The ideal candidate has a Medical Assistant Diploma, strong customer service skills, and

Qualifications

• Medical Assistant Diploma from an accredited program.
• Excellent customer service skills.
• High school diploma or GED required.

Responsibilities

• Ask questions to collect background story and leave notes for providers.
• Review health summary with the patient and verify accuracy.
• Greet patients on the telephone and handle incoming calls.
• Use scheduling tools to set up new patients and appointments.
• Maintain registration flow and move patients efficiently through the process.
• Explain current fees and patient financial responsibilities.

Skills

Customer service

Interpersonal communication

Organizational skills

Independent work

Education

Medical Assistant Diploma

Tools

EMR

Electronic scheduling systems

Job description

Description

About Us:

Simply put, our purpose at Accelerated Urgent Care is to get you quality care when you need it. We aim to foster a supportive environment where our team members can develop their careers. To promote this goal, we’ve built a diverse and driven team of employees who are all eager to learn from one another and reach Accelerated Urgent Care’s mission of delivering exceptional healthcare to the patients and communities that we are privileged to serve. We are ... a fast-growing company that doubles in size year after year since 2012! Recognized as Kern County’s Top Urgent Care center 6 years in a row! Dedicated to our employees’ career growth; 65% of our Administration and Management team members have been internal candidates! 16 clinics strong across 5 regions in California and growing! Our Core Values: Friendliness, Competence, Respect, Teamwork, Compassion, Hard work, Integrity, Humility, Dedication!

Job Overview:

The Telehealth Representative - position is responsible for scheduling and interacting with patients via telephone and performs a range of duties which includes gathering required information in preparation for the patient’s Telehealth appointment. This roleprovides a friendly, compassionate, efficient and environment for patients and providers to ensure the highest level of productivity. They will perform a variety of duties related to patients’ assessment, treatment, reevaluation, and discharge. This position will take patient vitals, chart procedures, and provider orders and assist in managing patient flow. Must be able to have face-to-face conversations with patients and staff. Must be able to lift 25 lbs. Work is performed in a medical office setting. Physical demands of position: must be able to sit for long periods of time, must have the manual dexterity to work computer systems and keyboard.

Essential Responsibilities:

• Ask questions to collect background story -- leaving notes for providers
• Review health summary with the patient, ensure all the info is accurate
• Greets patients on the telephone.
• Handles all incoming telephone calls from patients, makes appointments and answers general questions and inquiries.
• Uses computer systems to refer to existing patient information or set up new patients in the scheduling tool.
• Maintains registration flow by efficiently moving patients through the process.
• Interacts with patients by answering questions and providing information.
• After completion of the call and input of the patient information, the representative checks records verifying the details entered and adds any additional notes that may be necessary.
• Explains all current fees and patient financial responsibility and informs the patient of payment required for existing balances due at or before the next appointment.
• Schedules to ensure efficient patient flow based on predetermined appointment availability.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Follows up with patients when they are a no-show for an appointment and may make calls to patients asking if they were satisfied with the service they received.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Responds to calls efficiently, not put time-saving before the quality of service.
• Performs other general administrative tasks as directed by management.
• Open availability/weekends required

Requirements

Minimum Requirements | Qualifications:

• Experience with electronic scheduling systems and electronic medical records (EMR).Medical Assistant Diploma from an accredited school/program.
• Excellent, top-notch customer service skills
• High school diploma or GED required.
• Minimum of 1 year of relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
• Knowledge of multi-line phone systems.
• Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
• Knowledge of customer service principles and practices.
• Demonstrated initiative and strong organizational skills.
• Exceptional interpersonal communication skills with a positive tone and welcoming body language.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Deals with confidential information and/or issues using discretion and judgment.

Position Type:

Part-time, Non-Exempt

Position Hours:

Varied - Rotating Shifts - FLOAT

Job Type:

Part-time

Benefits:

Medical, Dental, Vision, Life Insurance