Telecommunicator - University Police

Utmb; Galveston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The University of Texas Medical Branch Police Department seeks a Telecommunicator to provide rapid response and direction for law enforcement and emergencies. The role requires licensure as a Texas Telecommunicator or initiation within one year, plus CPR certification and ongoing training.

Responsibilities include dispatching officers, handling multiple lines, and monitoring alarms and CAD systems, while maintaining accurate records and coordination with partner agencies.

Qualifications

• High school diploma or equivalent; 1 year of customer service or related experience.
• Must be a Texas Telecommunicator or obtain licensure within 1 year by passing background and the 40-hour Basic Telecommunicator Course and Crisis Communications Course as required by TCOLE.
• CPR certification (TCOLE 3845 or equivalent) within 1 month of employment.
• Maintain Telecommunicator License with minimum 20 hours of continuing training every 2 years, including CPR and Cardiac Emergency Communications.

Responsibilities

• Dispatch officers by radio to emergencies requiring police response.
• Answer multiple phone lines clearly; manage CAD, phones, and alarms simultaneously.
• Monitor alarms, crime data, and enter data; analyze situations quickly and take appropriate action.
• Maintain records of calls and patrol activities; coordinate with other emergency responders.
• Operate CAD and other computer terminals; complete required reports and adhere to internal controls.

Skills

Typing 30 WPM

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

High school diploma or equivalent, and one (1) year of experience in customer service or a related field. Must be 18 years of age.

Applicants must complete a Public-Safety Telecommunication (PST) Test using the CritiCall software. This testing will be administered by the Police Department. Pass a comprehensive background check conducted by the Department of Justice (DOJ) as a condition of employment.

Licenses, Registrations, or Certifications:

Must be a licensed Texas Telecommunicator or achieve such licensure within one year of employment by passing an extensive character and background investigation and the successful completion of the 40-hour Basic Telecommunicator Course (#1013) and the Crisis Communications Course (#2120) as mandated by the Texas Commission on Law Enforcement (Texas Administrative Code Rule 217.2).

Must have a current, nationally recognized Cardiopulmonary Resuscitation (CPR) certification (TCOLE 3845 or equivalent), within one month of employment.

Must maintain Telecommunicator License by taking a minimum of 20 hours of continuing training every two years, which must include Cardiopulmonary Resuscitation (CPR) certification (TCOLE 3845 or equivalent) and Cardiac Emergency Communications (#786).

Job Summary:

To provide rapid response to law enforcement agencies or any other emergency needs and give directions, information, or other aid. A Telecommunicator is "a person acknowledged by the Texas Commission of Law Enforcement (TCOLE) and employed by or serving a law enforcement agency that performs law enforcement services on a 24-hour basis who receives, processes, and transmits public safety information and criminal justice data for the agency by using a base radio station on a public safety frequency regulated by the Federal Communications Commission or by another method of communication.”

Department Marketing Statement:

The University of Texas Medical Branch Police Department strives to provide protection and service in a courteous manner to the faculty, staff, students, patients, and visitors of UTMB in conformance with the Regents' Rules and Regulations, UTMB policies, and federal, state, or local laws and ordinances. The Department also implements programs that are aimed at preserving the assets of UTMB.

Salary Range:

Actual salary based on experience.

Job Duties:

• Dispatch, speaking clearly and distinctly. Correctly type calls for service in CAD.
• Answer multiple phone lines clearly and distinctly. Perform simultaneously CAD/phones/alarms with accuracy.
• Monitor intrusion and fire alarms, criminal history, and data entry. Analyze situations quickly and accurately, taking effective action.
• Dispatches officers by radio to situations, including emergencies, requiring police response.
• Maintains records of incoming calls and police/patrol activities.
• Communicates with other emergency first response agencies (police, fire, ambulance).
• Operates various computer terminals, including the Computer-Aided Dispatch System.
• Completes appropriate reports.
• Adheres to internal controls established for the department.
• Initiates the Emergency Notification System during emergency events and coordinates activities with Monitoring Services during a hurricane or long-term emergencies, as well as monitoring weather and other appropriate conditions during crisis and catastrophic events.
• Monitors, acknowledges, and processes responses to door contact alarms, duress alarms, intrusion alarms, fire alarms, and video security feeds across campus and dispatches law enforcement officers or other emergency responders.

Knowledge/Skills/Abilities:

Proficient in typing and spelling (may be required to pass a typing test with 30 WPM and a spelling test with 80% or better).
Ability to problem-solve and communicate.

Work Schedule:

UTMB Police Department is a 24/7 full-service police agency and provides 24/7 police security services to UTMB-owned, rented, and leased property. Police staff are assigned to work varying shifts based on seniority to cover 24/7 police service areas and shift periods. Police Telecommunicators work in an enclosed, secured communications environment. They must be willing to work assigned shifts, which may include day shift, evening shift, or overnight midnight shifts, and be willing to work in adverse weather conditions.

Physical Demands:

Police Telecommunicators will be required to:

• Occasionally - Stand, walk, reach, lift/carry 10 lbs. to 50 lbs., push/pull 10 lbs. to 50 lbs.
• Frequently - lift/carry up to 10 lbs., push/pull up to 10 lbs.
• Continuously sitting and using a computer/keyboard.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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