911 Communications Specialist, University Police

UT Southwestern Medical Center; Dallas (TX); On-site; USD 51,000 - 68,000; Full time

Job summary

UT Southwestern Medical Center is seeking 911 Communications Specialists to serve as the vital link between law enforcement and the UTSW community, coordinating emergency response and dispatching resources to field officers. Strong communication and composure under pressure are essential for success in this role.

Starting salary is $50,890 with a top step of $67,527, plus shift differential, weekend and holiday pay.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in customer service or related field.
• Licenses: Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or ability to obtain.
• Pass PST/IPMA or CritiCall testing as required.
• Successful drug screen on offer.

Responsibilities

• Answer emergency and non-emergency calls for service.
• Dispatch field personnel according to need and priority.
• Transmit and receive radio calls with two-way radio.
• Coordinate communications between field units and neighboring agencies.
• Use CAD to enter, research, and retrieve information.
• Monitor CCTV, security, fire and radiological alarms.
• React calmly in emergencies and follow written and oral instructions.
• Follow multi-tasking under stressful conditions; support after-hours incidents.
• Operate terminal to access confidential law enforcement information.
• Compile information for daily briefing and logs.

Skills

Customer service

Education

High School Diploma

Associate's Degree / 30 credit hours in Criminal Justice or related field

Job description

Why UT Southwestern Police Department?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned academic medical and research center, we strive to provide the best possible care, resources, and safety for our University and community. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern Police Department where you’ll discover teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Job Summary

UT Southwestern Medical Center is currently seeking 911 Communications Specialists. In this important role, you will serve as a vital connection between law enforcement personnel and the UTSW community, contributing significantly to public safety and coordinating emergency response efforts. Your exceptional communication skills and ability to remain composed under pressure will be crucial in efficiently dispatching resources and delivering precise information to field officers. By becoming a telecommunication in our police department, you will have opportunities for professional advancement within the department, making it an ideal choice for those seeking to advance their careers in public security and safety.

Starting salary is $50,890, with the top step at $67,527. In addition, shift differential pay plus weekend and holiday pay is offered.

Watch this video to see a day in the life of a dispatcher here at UT Southwestern.

Education and Experience

Required

Education

High School Diploma Or equivalent

Experience

1 year In customer service or related field and

Licenses and Certifications

Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license Upon Hire or Is qualified to acquire a Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license and

Applicants must also successfully complete a Public-Safety Telecommunication (PST) Test and

The recommended testing is the International Personnel Management Association (IPMA) Public Safety Telecommunication Test or CritiCall and

This testing will be administered by the Police Department. and

All offers of employment are contingent upon a verified negative drug screen.

Preferred

Education

Associate's Degree or Thirty (30) credit hours in Criminal Justice or related field and completion of FEMA ICs 100, 200, 300, 400 and 700 series courses

Experience

1 year Experience in a public safety or emergency communications field

Job Duties

• Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.
• Dispatches field personnel according to need and priority of the request for service.
• Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.
• Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
• Uses a computer aided dispatch system to enter, research, and retrieve information.
• Monitor closed circuit television, security, fire and radiological related alarm systems.
• React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
• Must be able to follow oral and written instructions.
• Demonstrate the ability to handle multiple tasks, working under stressful conditions. Activations of emergency procedures for evacuations or similar emergencies.
• Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Compile information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
• Monitors multiple radiation sources.
• Monitors and operates complex access control system.
• Defacto emergency management coordinator during after hours critical incidents.
• Performs other duties as assigned.

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Primary Location

Texas-Dallas-5323 Harry Hines Blvd

Work Locations

5323 Harry Hines Blvd

Job

Campus Services

Organization

503000 - University Police

Schedule

Full-time

Shift

Day Job

Employee Status

Regular

Job Type

Standard