Police Telecommunicator

University of Texas at Dallas; Richardson (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Tuition Benefits

BCBS PPO Medical insurance

Paid time off

Paid holidays

Job summary

The University of Texas at Dallas is hiring a Police Telecommunicator responsible for managing emergency and non-emergency calls, dispatching services, and ensuring effective communication between field units. The role requires a high school diploma and one year of customer service experience, alongside a TCOLE Telecommunications Operator license.

Benefits include competitive salary, medical and dental insurance, and tuition benefits. Ideal candidates should possess strong communication skills and the ability to manage stressful situations.

Qualifications

• High school diploma or equivalent.
• One year experience in customer service or related field.
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or qualification to acquire a license.

Responsibilities

• Answer emergency and non-emergency calls for service.
• Dispatch field personnel according to need and priority.
• Transmit and receive radio calls from field units.
• Monitor closed-circuit television and alarm systems.

Skills

Customer service experience

Communication skills

Ability to handle stressful situations

Education

High school diploma or equivalent

Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license

Job description

Job Summary

The primary function of a Police Telecommunicator is to receive and prioritize emergency 9-1-1 and non-emergency telephone calls from the public. The telecommunicator enters information into a Computer-Aided Dispatch (CAD) system and processes non‑emergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire, and emergency medical services, monitor public safety units in the field, retrieve computer data for emergency response personnel within the service area, and provide alarm and closed‑circuit television monitoring services while performing multiple tasks concurrently in a fast‑paced environment. The Telecommunicator serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).

Minimum Education and Experience

• High school diploma or equivalent.
• One year experience in customer service or related field.
• Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or qualification to acquire a basic license.

Preferred Education and Experience

• Associate's degree or thirty credit hours in Criminal Justice or related field.
• One year experience in a public safety or emergency communications field.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Answers emergency and non-emergency calls for service, receives and records information, and requests for police/security services in a computerized database.
• Dispatches field personnel according to need and priority of the request for service.
• Transmits and receives radio calls from field units via two‑way radio; speaks concisely and distinctly.
• Coordinates and maintains effective communications between field units and neighboring law enforcement agencies.
• Uses a computer-aided dispatch system to enter, research and retrieve information.
• Monitors closed‑circuit television, security, fire and radiological related alarm systems.
• React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.
• Follows oral and written instructions.
• Handles multiple tasks, working under stressful conditions; activates emergency procedures for evacuations or similar emergencies.
• Operates specialized communication networking computer terminal to access confidential and restricted law enforcement information.
• Compiles information from different sources to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.
• Other duties as assigned.

Physical Demands and Working Conditions

Must be able to perform extensive standing, driving, walking, climbing; lift up to 50 lbs. regularly. Must be able to push, pull, stoop, kneel, grasp, talk, hear, coordinate eye/hand/foot.

Scheduling and Assignment

• Required to work rotating shift assignments on day, evening, and night with varying days off and on holidays; subject to on‑call reporting and shift changes during various types of unusual occurrences and emergencies.
• Position requires working in an enclosed, secure communications environment.
• Applicants must successfully complete a Public‑Safety Telecommunication (PST) pre‑employment test administered by the Police Department.
• Position is classified as security‑sensitive and subject to the provisions of Section 51.215 of the Texas Education Code.

Benefits

• Competitive Salary
• Tuition Benefits
• Internal Training
• BCBS PPO Medical insurance – 100% paid for full‑time employees
• PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits
• Vision Insurance
• Long and short‑term disability
• TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement
• Voluntary Retirement Plan Options – additional savings opportunities with Tax‑Sheltered Annuity Plans and Deferred Compensation Plans
• Dental/Vision/AD&D
• Paid time off
• Paid holidays
• Paid winter break
• Fertility Benefits

Non‑Discrimination / Equal Opportunity

The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.