Telecommunicator Specialist

WakeMed; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

WakeMed Health & Hospitals in Raleigh, NC seeks a dedicated Communications Dispatcher. You will receive and dispatch 9-1-1 and non-emergency requests for law enforcement responses and patient transport, evaluating calls and prioritizing resources using CAD and radio systems.

You will monitor units, transmit vital information, and maintain situational awareness during weather events and incidents. The role requires a High School diploma or equivalent (Associates degree preferred) and at least 1

Qualifications

• High School Diploma or Equivalent required; Associate's Degree related field preferred.
• Minimum 1 year of Telecommunications in Law Enforcement and Dispatch - Emergency required.

Skills

CAD system proficiency

Emergency dispatch

Radio communication

Education

High School Diploma or Equivalent

Associate's Degree Related Field Preferred

Tools

CAD system

RCS 800 Mhz radio

Job description

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.Certified Flight Communicator within one year of hire required.

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.Certified Flight Communicator within one year of hire required.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience

1 Year Telecommunications In Law Enforcement And Dispatch - Emergency Required