Telecommunicator Specialist

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 38,000 - 58,000; Full time

Job summary

A leading healthcare provider in Raleigh is seeking a Telecommunications Dispatcher. The role involves managing 9-1-1 calls, prioritizing requests, and dispatching appropriate personnel. Applicants should possess a High School Diploma and ideally an Associate's Degree in a related field, alongside a year of relevant telecommunications experience. This position plays a vital role in ensuring efficient emergency response for the community.

Qualifications

• 1 year experience in telecommunications in law enforcement and dispatch is required.
• Experience with emergency dispatch and responding to 9-1-1 calls.
• Ability to use CAD systems and maintain situational awareness during incidents.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests.
• Evaluate and prioritize service calls.
• Monitor police units and transmit vital information.

Skills

Telecommunications

Emergency response coordination

Computer Aided Dispatch (CAD) systems

Education

High School Diploma or Equivalent

Associate's Degree in a Related Field

Job description

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience

1 Year Telecommunications In Law Enforcement And Dispatch - Emergency Required