PUBLIC SAFETY TELECOMMUNICATOR

Stokes County Government; Danbury (NC); On-site; USD 38,000 - 56,000; Full time

Job summary

Stokes County Government is seeking a Public Safety Telecommunicator to handle emergency and non-emergency calls, dispatch units, and provide critical pre-arrival and post-dispatch instructions. The role requires operating CAD and radio systems, and coordinating EMS, fire, and law enforcement resources.

The position emphasizes customer service in high-stress situations, accurate data entry, and continuous adherence to state and national standards for emergency medical and fire dispatch.

Responsibilities

• Answers phone calls including 911 and administrative lines.
• Uses customer service practices appropriate for varying situations.
• Receives and screens incoming requests via telephone, radio, and computer terminal.
• Inputs call information into CAD system for emergency and non-emergency transports.
• Operates two-way radio and other communications equipment to dispatch law enforcement, fire, rescue, medical and other personnel.
• Provides post-dispatch and/or pre-arrival instructions when appropriate.
• Coordinates law enforcement, fire, ambulance, and other emergency requests and relays instructions.
• Maintains proficiency in CAD, Radio, E911, and ProQA contingency procedures.

Job description

Description

PUBLIC SAFETY TELECOMMUNICATOR Summary

Receives and dispatches emergency and non-emergency calls (voice/text/messaging) for law enforcement, fire, rescue, medical, and other emergency services by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Answers phone calls to include 911 and administrative lines, via voice, text, messaging, and TTY/TTD (text telephone device) request. Uses customer service practices and skills appropriate for the varying situations presented. Receives and screens incoming requests (via telephone, radio, and computer terminal) for law enforcement, fire, medical, or other emergency services. Utilizes PSAP (Public Safety Answering Point) infrastructure to include Phase II information to verify caller information on E911 calls. Questions callers to determine location and seriousness of emergency and response needed. Inputs call information into Computer Aided Dispatch (CAD) system (Emergency and non-emergency/scheduled EMS; County & City Police; County & City Fire and additional County or City Departments. Operates two-way radio and/or other communications equipment to dispatch law enforcement, fire, Rescue, medical and other personnel, and equipment and to relay instructions or information to remote units. Assists and Instructs callers using the Medical Priority Dispatch System. Maintains at or above North Carolina Office of Emergency Medical Services (NCOEMS), and IAED (International Academy of Emergency Dispatch) Center of Accreditation performance standards for EMD (Emergency Medical Dispatch), EFD (Emergency Fire Dispatch, and EPD (Emergency Police Dispatch). Provides post-dispatch and/or pre-arrival instructions to caller if appropriate. Coordinates law enforcement, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available. Contacts law enforcement officers to verify assignment locations, monitors dispatched units, and when necessary, serves as liaison with caller. Maintains proficiency in manual back-up systems and contingency plans for CAD, Radio, E911 phone, and ProQA software failures. Enters and coordinates all non-emergency/scheduled transports for Stokes County.