Telecommunicator

City-of-Greenville,-Nc-1; Greenville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Greenville's public safety communications center seeks a dispatcher to handle routine and emergency calls, enter calls into CAD, and relay information to officers. You will operate two-way radios, monitor traffic cameras, and maintain logs to support rapid response.

The role requires lifting the pace of work during emergencies, rotating 12-hour shifts including weekends, and compliance with certifications and background checks upon hire.

Qualifications

• High school diploma or GED, supplemented with some training in communications equipment.
• Six months to one year of experience in dispatching or related field; emergency communications preferred.
• Ability to type clearly and work rotating 12-hour shifts, including weekends.

Responsibilities

• Receive routine and emergency calls and relay information to public safety personnel.
• Enter calls for service into CAD and maintain communications logs.
• Operate two-way radio to contact police cars and other units; monitor cameras and security systems.
• Dispatch Police, Animal Protective Services, and monitor Fire/Rescue Officers; maintain officer locations.
• Collaborate with multiple agencies and monitor weather and patrol information.
• Complete tip sheets and perform related duties as assigned.

Skills

Emergency dispatch

Radio communications

Public safety

Customer service

Data entry

Log maintenance

Education

High school diploma or GED

Tools

Two-way radio

Computer-aided dispatch (CAD)

DCI/NIC information systems

Job description

You will play a critical role in answering emergency and non-emergency calls, monitoring alarms and video surveillance, and relaying important information to our public safety personnel.

FLSA Status: Non-Exempt

• Receives routine and emergency calls and personal requests for assistance concerning criminal offenses, civil processes, and other matters involving public safety.
• Enters calls for service into a computer-aided dispatch computer.
• Operates two-way radio to maintain contact with police cars and other law enforcement units.
• Dispatches Police, Animal Protective Services, and monitors Fire/Rescue Officers.
• Maintains current location of officers to assure their safety.
• Monitors National Weather Service reports and N.C. State Highway Patrol.
• Dispatches personnel to answer requests for assistance.
• Maintains radio contact with Pitt County Sheriff's Department, East Carolina University, ECU Health Police, Pitt County Fire Control, Greenville Fire/Rescue, and the City's Recreation and Parks, Public Works, and Engineering departments.
• Receives calls on alarms from monitoring stations of business alarms within the City.
• Provides information concerning locations of neighborhoods, businesses, roads, and streets.
• Operates computer terminal connected to the Division of Criminal Information and National Crime Information Center to obtain necessary information.
• Maintains various communications logs and telephone requests for service.
• Monitors traffic cameras located throughout the City.
• Monitors City Hall and Greenville Police Department’s building security system to include monitors located in the parking lots of both buildings.
• Answers and fills out tip sheets from Crime Stoppers calls.
• Maintains daily duty work log containing necessary operating information.
• Operates personal computer and computer terminals as needed.
• Performs other related duties as assigned.

Education and Experience:

• High school diploma or GED, supplemented with some training in the use of communications equipment; and
• Six months to one year of experience in dispatching, conducting radio communications, providing customer service to the general public, or in a related field;
• Emergency communications experience preferred.

Required Knowledge, Skills, and Abilities:

Considerable knowledge of:

• the City streets, location of neighborhoods, and general layout of the City.

Good working knowledge of:

• the operation of a two-way radio communications system and related Federal Communications Commission regulations.

Ability to:

• receive and understand auditory information from citizens and other public safety entities requesting public safety services or assistance as well as to provide telephone support;
• accurately transmit radio communications;
• assess people and situations and use sound judgment in decision-making;
• elicit information from distressed or confused persons necessary for the proper dispatch of police or emergency vehicles;
• speak clearly, distinctly, and politely;
• remain calm and effective under heavy workloads and in emergencies;
• operate assigned equipment and type accurately at an average rate of speed;
• make sound, independent judgments with respect to the police's responsibility to respond based on the Police Department's operations manual;
• learn radio communications code signals and information contained in the Police Department's operations manual;
• obtain Division Criminal Information (DCI) operator certification after hire within a timeframe established by the supervisor;
• deal courteously and tactfully with the public;
• establish and maintain effective working relationships with other employees.
• Must have the ability to type clearly at a rate of at least 35 words per minute.
• Must be willing and able to work rotating 12-hour day or night shifts or permanent 12-hour day or night shifts. Rotating shifts to include 2 weekends per month. This position is required to be staffed 24 hours a day, 365 days a year, including holidays. You may be required to be on duty for an extended period of time during catastrophic, weather, or unplanned large-scale events.
• Eligible candidates must submit to an interview process, job simulation testing, background checks, psychological exam, polygraph exam, medical exam, and drug screen.
• Must obtain Telecommunicator Certification through the North Carolina Sheriff's Education and Training Standards Division.

Note: The selection process typically takes 1-3 months but can vary depending on circumstances.

Candidates who do not successfully complete the selection process are eligible to reapply for other City job vacancies.