Telecommunicator

Butner Public Safety; Butner (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

Butner Public Safety is seeking a full-time Telecommunicator. This role involves handling emergency calls, facilitating communication with law enforcement, and managing various technological operations. Candidates must demonstrate the ability to remain calm under pressure and make quick, effective decisions in emergencies.

Qualifications

• Ability to operate specialized technological equipment and software.
• Experience in detailed record keeping and data entry.
• Clear communication in high-stress situations.

Responsibilities

• Receive and dispatch incoming routine and emergency calls.
• Maintain contact with law enforcement units and rescue services.
• Monitor alarms and perform detailed record keeping.

Skills

Tact

Decisiveness

Multitasking

Calm under pressure

Job description

The Town of Butner is a growing community located 15 miles from downtown Durham, Raleigh-Durham International Airport, and the Research Triangle Park. The Town seeks a full-time TELECOMMUNICATOR for Butner Public Safety (BPS). This position receives incoming routine and emergency calls, dispatches and maintains contact with law enforcement units, dispatches calls for rescue, fire, and mutual aid, and is a receptionist for BPS.

Operation of a variety of specialized technological equipment and software is required. Work involves the performance of detailed record keeping, monitoring public and private alarms, and data entry for reports. Due to frequent public contact, work requires tact, firmness, decisiveness, and the ability to obtain necessary information from people under extreme stress and choose appropriate courses of action. The ability to speak clearly, maintain calm control, make effective decisions in emergencies and stressful situations, and multitask is required. Work is performed by departmental policy and state and federal law, supplemented with specific directions from sworn personnel.