Telecommunicator, Mobile

WakeMed; Raleigh (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading healthcare provider in Raleigh is seeking a dedicated Telecommunicator, Mobile. You will be responsible for managing 9-1-1 and non-emergency patient transport requests, using CAD systems and radio communications. Join our team to help maintain safety and efficiency in patient care through effective dispatching and communication.

Qualifications

• High School Diploma or Equivalent is required.
• Associate's Degree in a related field preferred.
• No prior experience required.

Responsibilities

• Receive and dispatch 9-1-1 and non-emergency requests for patient transport.
• Evaluate and prioritize calls for service and dispatch appropriate personnel.
• Monitor and update Mobile Critical Care Services units.

Skills

Situational Awareness

Communication

Dispatching

Education

High School Diploma or Equivalent

Associate's Degree in Related Field

Job description

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Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Mobile Critical Care Services units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for patient transport based on patient acuity. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Mobile Critical Care Services units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred

Experience

No Experience Required

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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