Public Safety Telecommunicator - Advanced

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 39,000 - 46,000; Full time

Job summary

The University of North Carolina at Chapel Hill is seeking a Public Safety Telecommunicator to efficiently operate the Emergency 9-1-1 Communications Center. This role requires handling law enforcement dispatch and emergency response coordination, with a commitment to maintaining public safety in the university community.

Benefits

Comprehensive benefits package

Professional training opportunities

Discounts on local services

Qualifications

• Required to hold or obtain Telecommunicator Certification within the first year of employment.
• Must pass a background investigation and physical examination.

Responsibilities

• Operate 24/7 emergency communications center for law enforcement.
• Dispatch operations for emergency and non-emergency assistance.

Skills

Advanced Communication

Multi-tasking

Problem-Solving

Education

High School Diploma

Tools

Computer-Aided Dispatch (CAD)

Communication Systems

Job description

Public Safety Telecommunicator - Advanced

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Public Safety Telecommunicator - Advanced

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Posting Information

Posting Information

Department UPD Police-234401

Career Area Police/Security

Is this an internal only recruitment? No

Posting Open Date 05/30/2025

Application Deadline 06/20/2025

Position Type Permanent Staff (SHRA)

Position Title Public Safety Telecommunicator - Advanced

Salary Grade Equivalent NC05 / GN08

Working Title Public Safety Telecommunicator

Position Number 00061602 & 00034358

Vacancy ID P020382

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week 40

Work Schedule

6pm – 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. Rotation includes working 36 hours one week and 48 the next. (subject to change)

Work Location Chapel Hill, NC

Position Location North Carolina, US

Hiring Range $39,000 - $45,111

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose Of Organizational Unit

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following: 1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies. 2. Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency. 3. Serving as a 24/7 point of contact while most other University operations have been suspended.

Minimum Education And Experience Requirements

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, And Experience

Candidate must hold or obtain within probationary period certification of the Division of Criminal Information Network and maintain during tenure of position. Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. This position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee will be required to report to work according to their usual schedule, or upon notification to report outside of the usual work schedule. This position is also considered a ‘mandatory’ employee position. Mandatory employees may be directed by their supervisor to report to work at a designated University worksite other than their personal residence at specific dates and times to perform particular responsibilities. Must be able to operate multiple computer systems simultaneously including CAD , DCIN , Alarm systems, computerized multi-line/channel telephone, and radio systems while performing other multi-task duties on a continuous basis. Applicant must have advanced written and verbal communication skills. Must pass in-depth background investigation and have the ability to work efficiently under pressure. UNC -Chapel Hill Police Department maintains a 24-hour operation, 7 days a week; therefore work schedule varies depending on operational needs. Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle in the event of an emergency, provide dispatch from other work locations if necessary, or to attend required training.

Preferred Qualifications, Competencies, And Experience

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications

Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. May be required to obtain Communications Training Officer certification.

Special Physical/Mental Requirements

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Campus Security Authority Responsibilities

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements Evening work, Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Night work occasionally, Overtime occasionally, Rotating shifts, Rotating shifts occasionally, Shift work, Shift work occasionally, Valid NC Driver’s License, Weekend work, Weekend work occasionally

Special Instructions

This recruitment is for two (2) Public Safety Telecommunicator positions. By applying, you will be considered for both positions: 00034358, 00061602

Quick Link https://unc.peopleadmin.com/postings/302065

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Higher Education

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