Public Safety Telecommunicator

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 39,000 - 46,000; Full time

Job summary

A leading public university is seeking a Public Safety Telecommunicator - Advanced to manage the Emergency Communications Center. The role involves dispatching law enforcement and emergency services, requiring a high school diploma, strong communication skills, and necessary certifications. It's essential to work efficiently under pressure, providing a vital service to the community in a rewarding career.

Benefits

Comprehensive benefits package

Paid leave

Professional training opportunities

Qualifications

• High School diploma and experience working under pressure.
• Requires certification as Division of Criminal Information computer operator.
• Must obtain Telecommunicator Certification within the first year.

Responsibilities

• Operate the Emergency 9-1-1 Communications Center effectively.
• Dispatch operations for emergency and non-emergency assistance.
• Process maintenance requests during public health emergencies.

Skills

Advanced written and verbal communication skills

Ability to work under pressure

Education

High School diploma

Tools

CAD

DCIN

Alarm systems

Multi-line/channel telephone

Radio systems

Job description

Department:

UPD Police-234401

Career Area:

Police/Security

Is this an internal only recruitment?:

No

Posting Open Date :

05/30/2025

Application Deadline:

06/20/2025

Position Type:

Permanent Staff (SHRA)

Position Title:

Public Safety Telecommunicator - Advanced

Salary Grade Equivalent:

NC05 / GN08

Working Title:

Public Safety Telecommunicator

Position Number:

00061602 & 00034358

Vacancy ID:

P020382

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

6pm – 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. Rotation includes working 36 hours one week and 48 the next. (subject to change)

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$39,000 - $45,111

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary:

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following: 1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies. 2. Processing maintenance requests and contact on-call trades with Facilities Services infrastructure during a public health emergency. 3. Serving as a 24/7 point of contact while most other University operations have been suspended.

Minimum Education and Experience Requirements:

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience:

Candidate must hold or obtain within probationary period certification of the Division of Criminal Information Network and maintain during tenure of position. Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. This position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee will be required to report to work according to their usual schedule, or upon notification to report outside of the usual work schedule. This position is also considered a ‘mandatory’ employee position. Mandatory employees may be directed by their supervisor to report to work at a designated University worksite other than their personal residence at specific dates and times to perform particular responsibilities. Must be able to operate multiple computer systems simultaneously including CAD, DCIN, Alarm systems, computerized multi-line/channel telephone, and radio systems while performing other multi-task duties on a continuous basis. Applicant must have advanced written and verbal communication skills. Must pass in-depth background investigation and have the ability to work efficiently under pressure. UNC-Chapel Hill Police Department maintains a 24-hour operation, 7 days a week; therefore work schedule varies depending on operational needs. Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle in the event of an emergency, provide dispatch from other work locations if necessary, or to attend required training.

Preferred Qualifications, Competencies, and Experience:

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications:

Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. May be required to obtain Communications Training Officer certification.

Special Physical/Mental Requirements :

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Campus Security Authority Responsibilities:

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements:

Evening work, Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Night work occasionally, Overtime occasionally, Rotating shifts, Rotating shifts occasionally, Shift work, Shift work occasionally, Valid NC Driver’s License, Weekend work, Weekend work occasionally

Special Instructions:

This recruitment is for two (2) Public Safety Telecommunicator positions. By applying, you will be considered for both positions: 00034358, 00061602