Wildlife Telecomm Center Supervisor

State of North Carolina; North Carolina; On-site; USD 45,000 - 66,000; Full time

Job summary

The North Carolina Wildlife Resources Commission is seeking a Wildlife Law Enforcement Telecommunicator Supervisor. The supervisor will lead operations at the Wildlife Communications Center, manage staff, and ensure compliance with training and certification policies, contributing to public safety in North Carolina.

Qualifications

• Experience in a call center or communication center environment required.
• Experience supervising or training others is mandatory.

Responsibilities

• Supervise and direct the operation of the Wildlife Communications Center.
• Conduct employee evaluations and administer Performance Management Work Plan.
• Provide necessary training as mandated.

Skills

Supervision

Training

Communication

Education

High school or GED diploma

Job description

Description of Work

The NC Wildlife Resources Commission Mission Statement is to conserve North Carolina’s wildlife resources and their habitats and provide programs and opportunities that allow hunters, anglers, boaters and other outdoor enthusiasts to enjoy wildlife-associated recreation. The Commission is the regulatory agency responsible for the enforcement of N.C. fishing, hunting, trapping and boating laws. The NCWRC employs over 700 full-time staff across the state, including wildlife and fisheries biologists and technicians, wildlife law enforcement officers, wildlife educators, communication specialists, customer service, information technology, and administrative professionals.

The NC Wildlife Resources Commission Law Enforcement Division employs over 200 Wildlife Officers who patrol fields, forests, and inland waters at all hours, in all 100 North Carolina counties. These officers ensure public compliance with fishing, wildlife and boating laws and regulations and enforce the conservation of wildlife resources and provide public safety through both proactive law enforcement and the instruction of quality education.

The WRC Law Enforcement Division - Telecommunications Center answers emergency and non-emergency calls from the public and other law enforcement agencies 24 hours a day, 365 days a year. The Telecommunications Center also documents and disseminates information to Wildlife Enforcement Officers assigned to 9 Districts that cover all 100 counties in North Carolina.

The North Carolina Wildlife Resources Commission is seeking applicants for a Wildlife Law Enforcement Telecommunicator Supervisor for our Law Enforcement Division - Telecommunications Center.

The Telecommunicator Supervisor will be responsible for:

• Supervising and directing the operation of the Wildlife Communications Center and eight Telecommunicators.

• Conducting employee evaluations and administering the Performance Management Work Plan.

• Providing training as mandated by the NC SBI (DCI) and training according to the policies of this agency.

• Completing work schedules and approving changes as necessary.

• Assist Support Services with radio programming and maintenance as needed.

• Scheduling training and providing testing for Law Enforcement Officers and other state agencies so they can maintain their certification with the Division of Criminal Information (DCI) as mandated by the NC SBI.

• Acting as the primary Terminal Agency Coordinator (TAC) for the Law Enforcement Division and completing all tasks and duties associated with being a TAC.

• This position will be responsible for working the radio console as a Telecommunicator and assisting other Telecommunicators as needed in addition to supervisory duties/responsibilities

This position will be based out of our Wildlife Resources Commission Headquarters building in Raleigh, NC (Wake County).

This work schedule will be as such: 40 hours a week / (4)10-hour shifts per week with 3 days off. This position will be scheduled for 8 am to 6 pm (day shift). This position will be required to work different shifts and times as needed to supervise employees on rotating shifts. The duties and responsibilities of this position will require weekend, after-hours, and holiday work. Schedule and shift time may vary depending on daily needs. Occasionally required to change planned days off in response to unexpected changes or emergencies.

Knowledge, Skills and Abilities / Competencies

To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit.

Qualified applicants must document on the application that they possess all of the following:

• Experience answering calls in a call center or communication center environment.
• Experience supervising or training others.

Management Preferences:

• Division of Criminal Information Network (DCIN) experience;
• Emergency dispatch services experience;
• Data entry experience.

Necessary Special Qualifications

• Must meet the applicable education, employment, and training standards as required to be Division of Criminal Information (DCI) certified;
• Must be DCI certified or become certified within 120 days of employment.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school or General Educational Development (GED) diploma and two years of experience as a telecommunicator;

OR

an equivalent combination of education and experience.

Supplemental and Contact Information

* PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THE OSHR JOB SEEKERS WEBSITE *
All applicants must complete and submit a State application for employment using the NeoGov Online Job Application System located on the Office of State Human Resources “Work for NC” website (http://www.oshr.nc.gov/jobs/ ) for the State of North Carolina.

If you are having technical issues submitting your application, please call the NeoGov (governmentjobs.com) Help Line at 855-524-5627.

The North Carolina Wildlife Resources Commission is an Equal Employment Opportunity Employer*
The North Carolina Wildlife Resources Commission (NCWRC) is committed to maintaining a culture of equity, diversity and inclusion. NCWRC strives to ensure that all employment practices are implemented in a manner that is equitable to all applicants and employees.

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section "Jobs Applied For".

Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.

Applicants seeking National Guard Preference (to include North Carolina Army National Guard & North Carolina Air National Guard) must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application.

All Required Competencies, Work History, and Credentials must appear in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. Applications stating "See Attached Resume" or including an embedded text resume will be considered incomplete and will not be processed.

*Degrees must be received from institutions appropriately accredited by the U.S. Department of Education*
If you have started a college degree program but have not completed it – please document the number of Semester CREDIT HOURS you have completed in the Education section of your application.

*State Employee Benefits*
We value our employees and offer a wide variety of competitive and family-friendly benefits. Learn more about employee resources, safety, health and wellness information, leave options, employee discounts and more by visiting the NC OSHR website... https://oshr.nc.gov/state-employee-resources/benefits

*Employment Eligibility*
It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

*For More Information*
For more information about the North Carolina Wildlife Resources Commission, visit the WRC website… https://www.ncwildlife.org/

For more information about this posting, contact the Wildlife Resources Commission Human Resources Office. Due to the volume of applications received, we are unable to provide information regarding the status of your application. To check the status of your application, log in to your NeoGov account and click “Application Status”. Normal processing time for applications is 30-45 days from the closing date of the posting.

CONTACT INFORMATION:
NC Wildlife Resources Commission
Human Resources Office
Phone: [phone]
Fax: [phone]