Telecommunicator (Part-Time)

Vance County; Henderson (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Vance County is seeking a Telecommunicator to manage emergency and non-emergency calls, dispatch services, and maintain vital communications with law enforcement. Candidates should possess strong communication skills and the ability to stay calm under pressure. This role offers training, competitive salaries, and opportunities for advancement.

Benefits

Paid holidays

Flexible work schedule

Opportunities for advancement

Qualifications

• Ability to assess people and situations under stress.
• Public contact and customer service experience preferred.

Responsibilities

• Receives and dispatches emergency and routine calls.
• Monitors public and private alarms and dispatches appropriate agencies.
• Provides pre-arrival medical instructions as necessary.

Skills

Communication skills

Judgment

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Job description

3 days ago Be among the first 25 applicants

This position is Open Until Filled.

The Human Resources office is not able to provide status updates by telephone.

The salary range is listed above. Starting salary will depend on qualifications and experience.

Job Description

Receives incoming routine and emergency calls and dispatches emergency and non-emergency calls for personnel in the County using computer based radio consoles, computer aided dispatch, Next Generation 911 phone systems and other life lifesaving technologies. Work includes interviewing callers to determine the nature of concerns, dispatching personnel and equipment, and maintaining contact with multiple law enforcement, rescue, EMS and fire units. Work also includes operation of electronic dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and involves the performance of detailed record keeping, assisting the public with directions and general information, and monitoring public and private alarms. Work involves frequent public contact which requires tact, firmness, decisiveness, and judgment in obtaining necessary information from people who are under extreme stress and choosing appropriate courses of action. Work is performed in accordance with Departmental policy and State and federal law. Work is performed under regular supervision and is evaluated through observation, monitoring of radio communication, discussion, and review of reports. Training will be provided in house as well as professional training intuitions. Training will require travel that will be at the agencies expense. Competitive salaries, paid holidays and scheduled overtime as well as a flexible work schedule that offers time off during the week and on weekends on a rotating basis. This is career based employment with opportunities for advancement in a professional environment.

This position is Open Until Filled.

The Human Resources office is not able to provide status updates by telephone.

The salary range is listed above. Starting salary will depend on qualifications and experience.

Job Description

Receives incoming routine and emergency calls and dispatches emergency and non-emergency calls for personnel in the County using computer based radio consoles, computer aided dispatch, Next Generation 911 phone systems and other life lifesaving technologies. Work includes interviewing callers to determine the nature of concerns, dispatching personnel and equipment, and maintaining contact with multiple law enforcement, rescue, EMS and fire units. Work also includes operation of electronic dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center, and involves the performance of detailed record keeping, assisting the public with directions and general information, and monitoring public and private alarms. Work involves frequent public contact which requires tact, firmness, decisiveness, and judgment in obtaining necessary information from people who are under extreme stress and choosing appropriate courses of action. Work is performed in accordance with Departmental policy and State and federal law. Work is performed under regular supervision and is evaluated through observation, monitoring of radio communication, discussion, and review of reports. Training will be provided in house as well as professional training intuitions. Training will require travel that will be at the agencies expense. Competitive salaries, paid holidays and scheduled overtime as well as a flexible work schedule that offers time off during the week and on weekends on a rotating basis. This is career based employment with opportunities for advancement in a professional environment.

Key Responsibilities And Related Competencies

Receives routine and emergency telephone calls and personal requests for assistance concerning crimes; fires; rescue needs; or general information; identifies the locations of callers to choose and dispatch the proper law enforcement; fire; or rescue department or unit.

Operates a variety of electronic equipment to maintain contact with Sheriff and Police personnel; multiple fire units and emergency rescue and EMS personnel; and other law enforcement units; dispatches officers to answer requests for assistance.

Interviews callers to determine nature of concern and provides information about the situation as it develops and/or background information from the DCI;provides pre-arrival medical instructions using Emergency Medical Dispatch and Emergency Fire Dispatch protocols.

Has access to the State’s Division of Criminal Information system to obtain driver’s history; vehicle registration data and criminal record information; checks warrants; runs vehicle inquiries and driver license history checks for law enforcement agencies.

Monitors public and private fire and security alarm systems; activates monitors to dispatch volunteer agencies; transfers appropriate calls to state patrol.

Monitors activities of law enforcement officers on patrol and makes radio contact to ensure safety; takes and transmits personal and Departmental messages.

Takes and transmits after-hours calls for municipal utilities and County social services; mental health; and animal control.

Works in the communications center to receive calls during weather and other emergencies such as hurricanes; ice and snow; informs emergency response personnel; local hospitals; rest homes; nursing homes and County departments of severe weather warnings provided by National Weather Service and other agencies.

KSA

Considerable knowledge of the operation of an electronic radio and telecommunications system and related Federal Communications Commission regulations.

Considerable knowledge of the functions; practices; and procedures of the Sheriff’s Office; Police Department; multiple fire departments; emergency rescue units; and other law enforcement agencies.

Considerable knowledge of the physical layout of the County.

Ability to accurately receive and transmit radio communications.

Ability to assess people and situations; to apply sound judgment; to remain calm under stressful conditions; and to elicit sufficient and essential information for dispatching and assisting field personnel.

Ability to speak clearly and distinctly.

Ability to maintain accurate and complete work activity records and files; including operating computer terminals.

Ability to work simultaneously on different calls with different agencies and staff.

Desirable Experience and Education

Graduation from high school or equivalent; public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and experience.

Special Requirement

Ability to obtain certification by the State of North Carolina as a DCI and NCIC Operator; CPR certification; Certified Medical (EMD) and Fire (EFD) Emergency Telecommunicator through the International Academy of Emergency Dispatch within time frames specified by the County

Physical Requirements

Must be able to physically perform the basic life operational functions of reaching; lifting; fingering; grasping; talking; hearing; and repetitive motions.

Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.

Must possess the visual acuity to operate computer equipment; and maintain and review written and computerized records and reports.

Additional Information

Must be able to work nights scheduled holidays and weekends on a rotating 12-hour schedule.

Must possess a valid driver’s license.

Must submit to and pass a criminal history background check.

Must be willing to submit to a drug and alcohol screen prior to employment as well as random screenings throughout their term of employment.

Please Note

If offered a position, official transcripts/verification of education must be submitted directly to the Human Resources Office from the educational institution(s) listed on application. Positions requiring a minimum education/certification must also have official documents submitted to the Human Resources Office. Unofficial transcripts may be submitted by the candidate with the application for consideration of meeting minimum job requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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