Telecommunicator - Sheriff's Office

County of Pamlico; Bayboro (NC); On-site; USD 25,000 - 33,000; Full time

Job summary

County of Pamlico in North Carolina seeks a Telecommunicator to answer routine and emergency calls for the Emergency Communications Center, gather information, and relay it to dispatch with precision. You will re-route inquiries to the proper agency and maintain vital records while providing public information.

The position works in a restricted facility at a computer terminal using CAD and DCI systems. Candidates must have excellent hearing, clear speech, strong typing, and the ability to

Qualifications

• High school diploma or equivalent required.
• Excellent hearing and clear speech.
• Ability to type quickly and accurately.
• Must be able to perform multiple functions simultaneously.
• Experience in public safety communications preferred.

Responsibilities

• Answer routine and emergency calls for service.
• Re-route calls to proper agency as needed.
• Use CAD to locate caller address and location.
• Operate DCI terminal to send/receive records and messages.
• Provide information about county services to the public.

Skills

Excellent hearing

Clear speech

Typing quickly

Multitasking

Team player

Written communication

Stress management

Education

High School Diploma

Tools

CAD system

DCI terminal

Computer data entry

Job description

General Definition of Work

A Telecommunicator is responsible for answering all calls for service; emergency and non-emergency phone calls received in the County's Emergency Communications Center. This person will react quickly with precision in response to all calls for service with professionalism, gather all pertinent information and relay information through data entry to dispatch.

Qualification Requirements

To perform this job successfully, an individual must be able to effectively perform each essential function. The requirements listed below are representative of the knowledge, skill and/or ability required. The list below is not meant to be an exhaustive list of the functions, knowledge, skills, or abilities required to perform the job satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Essential Functions

Serves as a 911 Call Taker for the County's Communications Center. Receives routine and emergency telephone calls and personal requests for assistance concerning crimes, emergency, animal control, home health, or general information concerning addresses and nature of problems; re-routes calls to the proper agency. Uses CAD system to locate caller address and location. Operates Division of Criminal Information (DCI) terminal to send and receive messages regarding criminal histories, warrant checks, vehicle identification, NCIC hot files, missing persons, license plate records, driver histories, and query system for pawn shop transactions, and related work. Provides information to the public in person and over the telephone concerning a variety of county services. Attends all required training to retain certifications. Performs related duties as required. Demonstrated ability to work in a secure environment. Ability to communicate effectively orally and in writing. Any other duties as assigned by chain of command. These statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees so classified.

Knowledge, Skills, and Abilities

• This is a call answering and processing position.
• This individual will be responsible for responding to citizen and public safety inquiries, in addition to creating and maintaining vital records.
• Work is performed in a restricted facility sitting at a computer terminal using state-of-the-art telecommunications equipment.
• Must have excellent hearing, clear speech, effective verbal skills, and be able to type quickly and accurately.
• Must have the ability to perform multiple functions simultaneously.
• This individual is a team player and able to perform successfully in what can be a stressful work environment.

Emergency Communications Telecommunicators are required to attain the following Certifications: National Emergency Medical Dispatch Certification, Emergency Telecommunicator Certification, NC SBI-DCI certification, and CPR certification within six (6) months of employment.

Fingerprinting, competency testing and extensive background investigations are necessary prior to selection therefore this applicant process could require several months to complete. This applicant must also pass Criminal Background Investigation, and Drug screening, and in some instances a medical evaluation by a licensed Physician.

Employees are expected to perform all duties listed in their position descriptions, as well as other related duties as assigned, according to the four core values of respect, honesty, loyalty, and integrity.

Education and Experience

Graduation from High School and public contact and customer service experience; communications and dispatching experience preferred; or an equivalent combination of education and ex erience.

Special Requirements

• Possess the ability to be DCI Certified.
• Possess No Felony Record.
• Possess the ability to be CPR Certified
• EMD and other Certifications may be required.
• Management in making legal and defensible personnel decisions.
• Physical Requirements
• Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.

Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.

Must possess the visual acuity to operate computer equipment and maintain and review manual written records.