Telephone Operator

Veterans Health Administration; Fargo (ND); On-site; USD 36,000 - 47,000; Full time

Job summary

Veterans Health Administration within the Fargo VA Health Care System is seeking a Telephone Operator to manage a digital multi-line telephone system, route calls, and support emergency communications. The role emphasizes professionalism, patient and staff contact, and efficient information delivery in a hospital setting.

The incumbent will handle varied calls, maintain system operations, and respond to alarms while prioritizing urgent tasks.

Qualifications

• Transcript must be submitted with your application.
• Foreign education requires a Certificate of Foreign Equivalency with your transcript.

Responsibilities

• Operate a digital multi-line telephone system.
• Handle incoming calls including commercial, information, patient-related calls.
• Route calls accurately with minimal information from caller.
• Remain calm, courteous, and efficient during challenging calls.
• Respond to alarms and prioritize tasks during system failures.
• Follow procedures for emergencies and escalation as needed.

Skills

Telephone system operation

Emergency handling

Public Address System knowledge

Alarms response

Calm under pressure

Job description

• Department: Department of Veterans Affairs

Incumbent functions as the Telephone Operator for the Health Administration Service at the Fargo VA Health Care System (Medical Center). Operates Paging Systems to contact medical and administrative personnel, Public Address System, and RCA Radio Communication System.

Key Responsibilities

Major duties include, but are not limited to: Operating a digital multi-line telephone system. Handling incoming commercial and FTS calls, local and information calls, calls pertaining to patients, and calls requiring employee location. Full working knowledge of the Medical Center and its many services and sections. Placing long distance and overseas calls. Correctly route calls when very little information is forthcoming from caller.

Remaining calm, courteous, and efficient when a caller becomes angry and abusive. Knowledge of what to do and who to call when there is a systems failure. Handling emergencies calmly. Making proper response to alarms, knowing which ones take priority over all other activities. Performs other duties as assigned. Work Schedule: Monday - Friday 8:00am to 4:30 pm Virtual: This is not a virtual position.

Position Description/PD#: Telephone Operator/PD437-40213A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.

As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $36409 – $47334/yr.

What is the application deadline?

Applications close on 2026-10-06.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government