Telecommunications Operator - Info & Call Center

US-Department-of-Veterans-Affair; Shorewood Hills (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Madison, WI, seeks a Telecommunications Equipment Operator at the Centralized Attendant Center.

You must have at least one year of specialized experience equivalent to GS-4 in the Federal service, performing duties such as receiving and directing callers, providing routine information, and operating telecommunications equipment. Education requires four years of education above high school; transcripts must be submitted; combination of education and

Qualifications

• Specialized experience for GS-4 level duties in telecommunications.
• Transcripts must be submitted with your application materials.
• Education can be credited with proper documentation.

Responsibilities

• Provide information of routine nature and direct callers.
• Connect incoming calls using telecommunications systems.
• Maintain records of calls and provide referral services.
• Operate and monitor computer systems as part of daily tasks.

Skills

Receiving callers

Directing callers

Routine information

Operating telecom systems

Maintaining call records

Monitors computer systems

Education

Four years above high school

Job description

The U.S. Department of Veterans Affairs in Madison, WI, seeks a Telecommunications Equipment Operator at the Centralized Attendant Center.

You must have at least one year of specialized experience equivalent to GS-4 in the Federal service, performing duties such as receiving and directing callers, providing routine information, and operating telecommunications equipment. Education requires four years of education above high school; transcripts must be submitted; combination of education and