Supervisory Telephone Operator

Veterans Health Administration; Columbia Township (MO); On-site; USD 50,000 - 66,000; Full time

Job summary

The Veterans Health Administration at Harry S. Truman Memorial Veterans Hospital in Columbia, MO, leads the telecommunications unit to deliver comprehensive telephone and communications support for the hospital and its sites.

The role supervises daily operations, enforces policies, and develops performance standards while guiding staff to ensure reliable paging, emergency notifications, and steadfast operations across the medical center.

Responsibilities

• Oversees the daily operation of the telecommunications unit and ensures adherence to agency policies and priorities.
• Provides advice, counsel, and instruction to employees on technical and administrative matters.
• Manages performance appraisals, position descriptions, and HR actions for subordinates.
• Oversees incoming/outgoing/interoffice calls and emergency notification information.
• Maintains and tests telecommunications equipment and systems used by the medical center.

Job description

• Department: Department of Veterans Affairs

This position is under the Health Administration Service at the Truman VA Medical Center in Columbia, MO, which is a Complexity Level 1c facility.

Key Responsibilities

The purpose of this position is to supervise the telecommunications unit and provide comprehensive telephone and telecommunications support to the Harry S. Truman Memorial Veterans Hospital (HSTMVH) and all associated sites.

The duties of this position include but are not limited to: Oversees the daily operation of the unit, ensures that agency policies and priorities are being followed, develops performance standards, and evaluates work performance of subordinates Provides advice, counsel, and instruction to employees on both technical and administrative matters Completes administrative supervisory duties including performance appraisals and ratings, writing position descriptions, and other HR actions Resolves minor complaints from employees.

Refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager Ensures a welcoming and positive first impression of the HSTMVH by overseeing the processing of incoming, outgoing, networked, and interoffice calls regarding hospital services and patient information; providing emergency notification information; and overseeing the facility's communications Reproduction Program Develops policies and operating procedures for all services being served by the telecommunications unit Assists in training medical center personnel in the proper use, operation, and care of telecommunication equipment Sets up, operates, and monitors computer systems and peripheral equipment such as printers, code alarms and other monitoring equipment Tests the telecommunications equipment for operation, monitoring, and controlling operations during processing, and takes prompt action in response to programmed instructions, machine failures or unscheduled halts Maintains Communications Section manuals, reference books, and software instructions associated with the programs and systems used in the medical center Tracks and monitors call traffic volume including incoming and outgoing calls, emergent calls to security, police, and fire department, and overhead broadcast announcements through communications management system and completes other telephone studies for quality assurance purposes Performs work in support of the facility Telecommunications system that includes Federal telephone systems, long range and short-range digital pagers, public address systems, and other emergency communications equipment Makes routine and emergency broadcast announcements during environmental disasters or emergent medical situations.

Serves as telephone trouble desk liaison, reporting all emergency communication outages to the maintenance section Work Schedule: Monday thru Friday 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Telephone Operator/PD023990 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.