Telecommunications Consultant

Health & Human Services; United States; On-site; USD 32,000 - 57,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation & sick leave

Paid parental leave

Job summary

The Casework Associate I (S) position with Health & Human Services is stationed in Wilmington, NC, serving Deaf, DeafBlind, and Hard of Hearing residents across a 12-county region. Extensive travel and evening/weekend events are required to deliver services and promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP).

Responsibilities include consulting on assistive technology, delivering community information sessions, conducting demonstrations, and

Qualifications

• Knowledge of installing and troubleshooting telecommunications equipment and hearing loss assistive technology for individuals who are Deaf, DeafBlind, or Hard of Hearing (HOH)
• Demonstrated ability assessing the equipment needs of consumers
• Intermediate knowledge of Microsoft products: Excel, Outlook, Word and PowerPoint
• Ability to train individuals on the use of telecommunications equipment
• Knowledge and experiences with Hard of Hearing, Deaf, DeafBlind individuals' needs

Responsibilities

• Provide consultation services for telecommunications access and hearing loss assistive technology
• Deliver presentations at information sessions to the community in various locations within the 12 counties
• Conduct telephone & equipment demonstration and consultation during home visits
• Provide technical assistance related to telecommunications equipment
• Public outreach to agencies/businesses regarding EDS and TRP through presentations
• Maintain the Regional Center demonstration and loaner equipment
• Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends
• Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required

Skills

Telecom equipment knowledge

Needs assessment

Microsoft Office

Training others

HOH/Deaf/DeafBlind knowledge

Education

Bachelor’s degree in a related field

Bachelor’s degree + 1 year related experience

Equivalent education/experience

Job description

Casework Associate I (S) Position Number 60043224 Grade NC04

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Telecommunications Consultant works primarily to promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP) and serves in the Wilmington Regional Center in Wilmington, NC. The individual in this position works with individuals who are Deaf, DeafBlind, and Hard of Hearing in a 12-county region North Carolina. This position travels extensively within the region and occasionally outside the region.

• Provide consultation services for telecommunications access and hearing loss assistive technology
• Deliver presentations at information sessions to the community in various locations within the 12 counties
• Conduct telephone & equipment demonstration and consultation during home visits
• Provide technical assistance related to telecommunications equipment
• Public outreach to agencies/businesses regarding EDS and TRP through presentations
• Maintain the Regional Center demonstration and loaner equipment
• Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends
• Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required

Knowledge, Skills, and Abilities / Management Preferences

Salary Range: $32,287 - $56,502

• Knowledge of installing and troubleshooting telecommunications equipment and hearing loss assistive technology for individuals who are Deaf, DeafBlind, or Hard of Hearing (HOH)
• Demonstrated ability assessing the equipment needs of consumers
• Intermediate knowledge of Microsoft products: Excel, Outlook, Word and PowerPoint
• Ability to train individuals on the use of telecommunications equipment
• Knowledge and experiences with Hard of Hearing, Deaf, DeafBlind individuals' needs

This position will close at 11:59 p.m. the night before the end date.

The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.

Compensation & Benefits

• Health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Paid vacation, sick, and community service leave
• Paid parental leave is available to eligible employees

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.

Minimum Education and Experience

• Bachelor’s degree in a discipline relative to the program served from an appropriately accredited institution
• Bachelor’s degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling
• Equivalent combination of education and experience

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.