Rehabilitation Casework Technician

State of North Carolina; Statesville (NC); On-site; USD 39,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid vacation

Paid parental leave

Job summary

The State of North Carolina, Department of Health and Human Services, Salisbury VR Unit, is seeking an Administrative Specialist I (S) to provide administrative support and casework assistance to Rehabilitation Counselors serving young adults with disabilities transitioning from school to work in the Statesville area.

The role involves interviewing clients, developing service plans with families, documenting casework, processing invoices, and coordinating with employers to achieve successful

Qualifications

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Flexibility and experience organizing multiple priority assignments in a fast paced setting.
• Experience working with people with disabilities.
• Experience using case management systems, preferably electronic.

Responsibilities

• Interview clients and gather diagnostic reports to assist counselors with determining eligibility and required services.
• Assist with developing written plans of services with the client, parent and/ or guardian.
• Document casework data and the provision of substantial services throughout the rehabilitation process in the case management system.
• Assist in monitoring the client’s progress throughout the service delivery process.
• Process invoices and billing documents, schedule appointments, file, input casework data, and complete correspondence to support client services.
• Work with community employers/partners to place highly qualified clients in appropriate employment.
• Provide other support as designated by Rehabilitation Counselors and complete related administrative tasks.

Skills

Disability experience

Case management software

Organizational flexibility

Public/customer service

Teamwork

Education

High school diploma or GED

Tools

Electronic case management software

Job description

Agency

Dept of Health and Human Services

Division

EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title

Administrative Specialist I (S)

Position Number

60055032

Grade

NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Rehabilitation Casework Technician position is part of the Salisbury VR Unit and is located in the Statesville satellite location. The primary purpose of this position is to provide administrative support and casework assistance to Rehabilitation Counselors providing transition services to young adults and students with disabilities referred primarily from Iredell-Statesville Schools, transitioning from school to work. This position will provide back-up support to Rehabilitation Counselors serving individuals referred from other sources.

Job responsibilities include the following:

• Interviewing clients and gathering diagnostic reports to assist counselors with determining eligibility and required services.
• Assisting with developing written plans of services in conjunction with the client, parent and/ or guardian.
• Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system.
• Assisting in monitoring the client’s progress throughout the service delivery process.
• Processing invoices and billing documents, scheduling appointments, filing, inputting casework data, and completing correspondence to support client services.
• Working with community employers/partners to assist in directly placing highly qualified clients in appropriate employment leading to successful employment outcomes.
• Providing other support as designated by the Rehabilitation Counselors and completing all related administrative tasks.

Knowledge of and/or experience working with people with disabilities

Knowledge of and/or experience utilizing electronic case management systems.

Flexibility and experience organizing multiple priority assignments in a fast paced setting.

Experience working with the public in a professional manner and in team settings.

Position is funded in part through federal funds.

Posting closes at 11:59 p.m. the night before the end date

Salary Range: $39,244 -$68,679

Recruitment Range: $39,244.00-$49,000

Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information :

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy, which consists of complying with all federallaws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.Applications must be submitted by 5:00 PM on the closing date.
• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered “Positions of Trust”will besubject to a criminal background check.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application.The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran’s Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.