Administrative Associate II

Arts In Wilmington; Raleigh (NC); Hybrid; USD 28,000 - 39,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) is seeking an Administrative Associate II for the Deaf and Hard of Hearing division in the Raleigh Regional Center. The role supports accessible interactions for Deaf, Hard of Hearing, and Deaf-Blind individuals and trains new staff on office procedures.

Responsibilities include end-of-day close, visitor/caller routing, minute-taking, and maintaining smooth office operations with attention to accessibility needs.

Qualifications

• High school diploma or GED and one year of administrative experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Train new staff on in-house office procedures.
• Handle end-of-day closing processes for the regional center.
• Know programs and operations of the division to route visitors and callers appropriately.
• Coordinate meetings and take minutes; manage logistics.

Skills

Customer service

Communication

TTY

Video phone

Education

High school diploma

GED

Job description

## Administrative Associate IIApplylocations: Wake County, NCtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: April 11, 2026 (3 days left to apply)job requisition id: JR-103134**Agency**Dept of Health and Human Services**Division**Deaf and Hard of Hearing**Job Classification Title**Administrative Associate II (S)**Position Number**60043217**Grade**NC02**About Us**The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**This Administrative Associate II position is with the Division of Services for the Deaf and the Hard of Hearing and is located in the Raleigh Regional Center. This position is responsible for providing a comfortable office environment for individuals who are deaf, hard of hearing or deaf-blind. Job responsibilities include the following: • Responsible for training regarding in-house office procedures for new staff • Handles end of day closing processes for the regional center • Knowledge of the programs and operations of the division that are essential to appropriately route visitors and callers • Responsible for logistics and taking minutes associated with meetings The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind.**Knowledge Skills and Abilities/Management Preferences**## **Recruitment Range:** $28,194 - $38,767## *Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.***The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.*** Exceptional customer service and communication skills, including proficiency with TTY and video phone technologies to support accessible interactions.* Knowledge of programs and services for the Deaf and Hard of Hearing, with familiarity in the Division of Services for the Deaf and the Hard of Hearing and its statewide initiatives.* Experience working with individuals with varying degrees of hearing loss, demonstrating respectful engagement and a foundational understanding of communication needs; basic sign language skills are preferred, with a commitment to learning if not already acquired.* Strong administrative and office management abilities, including maintaining equipment and supplies, processing mail, managing filing systems, and coordinating appointments and meetings.* Skilled in professional documentation and event support, such as preparing agendas, taking meeting minutes, creating calendars and flyers, drafting correspondence, and generating reports.**This position will close at 11:59 p.m. the night before the end date.****About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH)**: The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.**Compensation & Benefits:** The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Visit website for State Benefits**Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.**Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.**High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.