Telecommunications Access Specialist for Deaf & HOH

Health & Human Services; United States; On-site; USD 32,000 - 57,000; Full time

Benefits offered by this job

Health insurance options

Paid vacation & sick leave

Paid parental leave

Job summary

The Casework Associate I (S) position with Health & Human Services is stationed in Wilmington, NC, serving Deaf, DeafBlind, and Hard of Hearing residents across a 12-county region. Extensive travel and evening/weekend events are required to deliver services and promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP).

Responsibilities include consulting on assistive technology, delivering community information sessions, conducting demonstrations, and

Qualifications

• Knowledge of installing and troubleshooting telecommunications equipment and hearing loss assistive technology for individuals who are Deaf, DeafBlind, or Hard of Hearing (HOH)
• Demonstrated ability assessing the equipment needs of consumers
• Intermediate knowledge of Microsoft products: Excel, Outlook, Word and PowerPoint
• Ability to train individuals on the use of telecommunications equipment
• Knowledge and experiences with Hard of Hearing, Deaf, DeafBlind individuals' needs

Responsibilities

• Provide consultation services for telecommunications access and hearing loss assistive technology
• Deliver presentations at information sessions to the community in various locations within the 12 counties
• Conduct telephone & equipment demonstration and consultation during home visits
• Provide technical assistance related to telecommunications equipment
• Public outreach to agencies/businesses regarding EDS and TRP through presentations
• Maintain the Regional Center demonstration and loaner equipment
• Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends
• Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required

Skills

Telecom equipment knowledge

Needs assessment

Microsoft Office

Training others

HOH/Deaf/DeafBlind knowledge

Education

Bachelor’s degree in a related field

Bachelor’s degree + 1 year related experience

Equivalent education/experience

Job description

The Casework Associate I (S) position with Health & Human Services is stationed in Wilmington, NC, serving Deaf, DeafBlind, and Hard of Hearing residents across a 12-county region. Extensive travel and evening/weekend events are required to deliver services and promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP).

Responsibilities include consulting on assistive technology, delivering community information sessions, conducting demonstrations, and