Telecom & VoIP Systems Specialist

Davis Eye Center; Wabash (IN); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

Davis Eye Center is seeking an IT Telecommunications Specialist to own and optimize our telecom environment. You will manage VoIP, circuits, and vendor relations across multiple sites, driving cost efficiency and project execution.

You will coordinate installations, migrations, and retirements, while maintaining documentation and ensuring reliable service. Strong Excel, Power BI, and communication skills are essential for success in this role.

Qualifications

• High school diploma or GED.
• 2–4 years of experience supporting telecommunications environments, including VoIP, carrier circuits, telecom expense management, vendor coordination, and/or multi-site implementations.
• Strong proficiency in Microsoft Excel.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Bachelor's degree in Information Technology or a related field.
• Experience coordinating circuit installations, carrier migrations, number porting, and service disconnects.
• Experience with Power BI or similar reporting tools.
• Familiarity with telecommunications carriers, billing structures, and contracts.
• Prior experience with RingCentral.

Responsibilities

• Manage a site-by-site inventory of circuits, carriers, phone numbers, VoIP services, devices, contracts, costs, and service status.
• Review, reconcile, and approve telecommunications invoices and identify opportunities to reduce costs.
• Serve as the primary operational contact for telecommunications carriers and service providers, managing issues, installations, commitments, and escalations through completion.
• Coordinate telecommunications projects, including circuit consolidation, new circuit installations, carrier transitions, VoIP migrations, and legacy service disconnects.
• Manage telecommunications services from order through disconnect, ensuring new services are installed and validated and outdated or redundant services are promptly retired.
• Troubleshoot telecom‑related outages and coordinate with vendors and internal IT teams to get things back up and running.
• Communicate outage status, business impact, and updates to internal stakeholders and leadership.
• Manage day-to-day VoIP administration, including users, extensions, phone numbers, devices, voicemail, fax, call routing, queues, licensing, and connectivity.
• Support telecommunications‑related employee and device onboarding and offboarding.
• Maintain phone and voicemail systems and provide user support and training.
• Serve as an escalation point for telecom, voice, circuit, and connectivity issues.
• Maintain accurate documentation of telecommunications services, configurations, providers, contracts, phone numbers, and the VoIP environment.
• Support telecommunications integration for acquisitions, including service discovery, number porting, equipment requirements, VoIP migration, cutover coordination, and retirement of legacy services.
• Develop reports and dashboards that support budgeting, forecasting, cost management, and project tracking.
• Manage projects of varying sizes while keeping work aligned with established budgets and schedules.
• Look for opportunities to improve processes, performance, service reliability, and overall telecommunications efficiency.

Skills

Excel

Analytical skills

Organizational skills

Communication skills

Telecom experience

Vendor coordination

Education

High School diploma or GED

Bachelor's degree in IT or related field

Tools

Power BI

RingCentral

VoIP

Job description

Davis Eye Center is seeking an IT Telecommunications Specialist to own and optimize our telecom environment. You will manage VoIP, circuits, and vendor relations across multiple sites, driving cost efficiency and project execution.

You will coordinate installations, migrations, and retirements, while maintaining documentation and ensuring reliable service. Strong Excel, Power BI, and communication skills are essential for success in this role.