Telecom / Voice Technician

MatchPoint; Fort Wayne (IN); On-site; USD 55,000 - 62,000; Full time

Job summary

Matchpoint Solutions in Fort Wayne, IN is seeking a Cisco voice deployment technician to support onsite Cisco phone deployments and related UC systems. You will configure and troubleshoot Cisco phones, work with end users, and assist with moves into new spaces while documenting all work in ServiceNow.

The role requires hands-on Cisco voice experience, Call Manager exposure, and strong customer service skills.

Qualifications

• Hands-on Cisco voice deployment experience.
• Experience with Cisco Unified Communications Manager (Call Manager).
• Excellent customer service and communication skills.

Responsibilities

• Configure and troubleshoot Cisco phones for onsite deployments.
• Perform Call Manager updates.
• Support paging, analog devices, cross-connects, and gateways.

Skills

Cisco voice deployment

Customer service

Onsite support

Tools

Cisco Unified Communications Manager

Jabber

Unity

ServiceNow

Job description

Matchpoint Solutions is a fast-growing global IT and Engineering services firm delivering innovative technology solutions to leading enterprises including Uber, Robinhood, Netflix, Airbnb, Google, and more. With a growing international presence across North America, Europe, Asia, and South America, we help organizations turn ideas into outcomes through cutting-edge technology, industry best practices, and deep technical expertise.

We’re expanding our team and looking for driven professionals who want to build impactful solutions in a collaborative, high-growth environment.

Job Description

Job : Telecom / Voice Technician

Location : Fort Wayne, IN Onsite

Duration : 6+Months

Rate $40 to $45 per hour

Cisco Voice Deployment Technician to support Cisco voice and phone deployments in Fort Wayne, Indiana.

This resource will work closely with deployment technicians and end users to configure and troubleshoot phones and provide support as employees move into new spaces and adopt new technologies.

Responsibilities:

• Configure and troubleshoot Cisco phones in support of onsite deployments.
• Perform Cisco Unified Communications Manager (Call Manager) updates.
• Support paging and access changes, analog devices, cross-connects, and gateways.
• Support Cisco Jabber and Cisco Unity.
• Work closely with deployment technicians and end users during moves into new spaces.
• Provide support to employees adopting new technologies.Document and track work in ServiceNow.

Qualifications:

• Hands-on Cisco voice and phone deployment and troubleshooting experience.
• Experience with Cisco Unified Communications Manager (Call Manager).
• Experience supporting Cisco Jabber and Cisco Unity.
• Experience troubleshooting analog devices, gateways, paging/access changes, and cross-connects.
• Experience with ServiceNow.
• Excellent customer service and communication skills.
• Technically strong, and comfortable working onsite to support internal teams.

Tools and Technologies:

• Cisco Unified Communications Manager (Call Manager)
• Analog devices and gateways
• Paging/access
• Cross-connects
• ServiceNow

Matchpoint Solutions is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants and do not tolerate discrimination or harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoffs, recall, transfers, leaves of absence, compensation, and training.