Telecom Engineer I - Unified Communications

TEKsystems; Hackensack (NJ); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental & Vision

401(k) Plan

Transit Benefits

PTO

Job summary

TEKsystems in Hackensack, NJ is seeking a Telecom Engineer I - Unified Communications to support a large Cisco voice and collaboration deployment across a healthcare enterprise.

You will assist with provisioning, migration, and support of thousands of Cisco IP phones, working under a lead engineer to ensure successful implementations and ongoing operations. This onsite, contract role offers hands-on experience with CUCM, VoIP, and enterprise collaboration within a large-scale environment.

Qualifications

• Experience supporting telecommunications or unified communications environments.
• Hands-on experience with Cisco Unified Communications Manager (CUCM).
• Experience provisioning and configuring Cisco IP phones.
• Knowledge of VoIP technologies and voice services.
• Experience performing moves, adds, and changes (MACs).
• Strong troubleshooting and customer support skills.
• Experience supporting collaboration and voice communication platforms.
• Ability to work onsite in Hackensack, NJ, five days per week.
• Strong communication and organizational skills.

Responsibilities

• Assist with the deployment and rollout of approximately 6,000 Cisco IP phones across multiple locations.
• Provision, configure, and validate Cisco IP phones within CUCM environment.
• Support phone migrations, user migrations, and telecom cutover activities.
• Perform moves, adds, and changes (MACs) for phones, extensions, and user profiles.
• Troubleshoot VoIP, telephony, and collaboration-related issues and escalate complex problems when necessary.
• Provide Tier 1 support for telecom incidents, requests, and service tickets.
• Test and verify successful implementation of telecom changes and device functionality.
• Maintain accurate documentation of phone inventory, configurations, and completed changes.
• Collaborate with engineering and support teams to ensure consistent deployment standards.
• Communicate effectively with end users and stakeholders throughout deployment and support activities.

Skills

CUCM

Cisco IP Phones

VoIP

Telecom Support

Troubleshooting

Collaboration Technologies

Job description

Telecom Engineer I - Unified Communications

Overview

We are seeking a Telecom Engineer I - Unified Communications to support a major enterprise-wide Cisco voice and collaboration deployment. This role will work closely with a lead engineer to assist with the implementation, provisioning, migration, and support of approximately 6,000 Cisco IP phones across a large healthcare enterprise environment.

This is an excellent opportunity for a telecom or unified communications professional looking to expand their experience with Cisco Unified Communications Manager (CUCM), VoIP technologies, and enterprise collaboration solutions.

Location: Hackensack, NJ

Work Arrangement: Onsite, 5 days per week

Key Responsibilities

• Assist with the deployment and rollout of approximately 6,000 Cisco IP phones across multiple locations.

• Provision, configure, and validate Cisco IP phones within a Cisco Unified Communications Manager (CUCM) environment.

• Support phone migrations, user migrations, and telecom cutover activities.

• Perform moves, adds, and changes (MACs) for phones, extensions, and user profiles.

• Troubleshoot VoIP, telephony, and collaboration-related issues and elevate complex problems when necessary.

• Provide Tier 1 support for telecom incidents, requests, and service tickets.

• Test and verify successful implementation of telecom changes and device functionality.

• Maintain accurate documentation of phone inventory, configurations, and completed changes.

• Collaborate with engineering and support teams to ensure consistent deployment standards.

• Communicate effectively with end users and stakeholders throughout deployment and support activities.

Required Qualifications

• Experience supporting telecommunications or unified communications environments.

• Hands‑on experience with Cisco Unified Communications Manager (CUCM).

• Experience provisioning and configuring Cisco IP phones.

• Knowledge of VoIP technologies and voice services.

• Experience performing moves, adds, and changes (MACs).

• Strong troubleshooting and customer support skills.

• Experience supporting collaboration and voice communication platforms.

• Ability to work effectively in a team‑oriented environment under the direction of engineers.

• Strong communication and organizational skills.

• Ability to work onsite in Hackensack, NJ, five days per week.

Preferred Qualifications

• Telecom engineering or telecommunications systems experience in an enterprise environment.

• Familiarity with Cisco voice and collaboration technologies.

• Understanding of networking concepts related to VoIP, including:

• VLANs

• Quality of Service (QoS)

• IP addressing

• Experience documenting configurations, deployments, and troubleshooting procedures.

• Experience supporting large‑scale technology rollouts.

• Interest in growing a career in unified communications and Cisco collaboration technologies.

Technical Skills Required:

• Cisco Unified Communications Manager (CUCM)

• Cisco IP Phones

• VoIP

• Telecom Support

• Troubleshooting

• Collaboration Technologies

Preferred:

• Cisco Unified Communications

• Telecommunications Systems

• Voice Infrastructure

• Network Fundamentals

• QoS

• VLANs

Why Join?

• Gain hands‑on experience supporting a large‑scale enterprise voice deployment.

• Work alongside experienced unified communications engineers.

• Expand your Cisco collaboration and telecom skillset in a complex enterprise environment.

• Contribute to a high‑visibility infrastructure initiative impacting thousands of end users.

Job Type & Location

This is a Contract position based out of Hackensack, NJ.

Pay and Benefits

The pay range for this position is $50.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Hackensack, NJ.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Hackensack,NJ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)