Telecom Technician: Voice & Data Systems | On-Call

Novant Health; Hilton Head Island (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Novant Health is seeking a Telecommunication Technician – Intermediate to install, program, maintain, troubleshoot, and repair telephone systems at Hilton Head Hospital in South Carolina.

The role provides reliable technical support for telephone services, follows safety standards, and coordinates with users and vendors. Monday–Friday, 8-4:30 PM; On-Call every 2 months for weekends. A High School Diploma or GED is required; 2-year degree preferred; CCNA preferred.

Qualifications

• High School Diploma or GED, required.
• 2 Year / Associate Degree, preferred.
• Minimum two years' telecommunications experience, required.
• 5 years, preferred.
• CCNA, preferred.

Responsibilities

• Perform telephone repair, troubleshooting, and maintenance.
• Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems.
• Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment.
• Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment.
• Perform moves, adds, changes, and disconnects of telephone services.
• Test telephone systems and connections to verify proper operation.
• Identify and correct faults in telephone wiring and telecommunications infrastructure.
• Read and interpret telecommunications wiring diagrams, equipment documentation, and installation specifications.
• Maintain accurate records of installations, repairs, programming changes, and service calls.
• Coordinate with users, vendors, contractors, and other technical staff when resolving telecommunications issues.
• Follow applicable safety procedures and organizational standards.
• Provide professional customer service and explain technical issues and solutions to end users.
• Perform other telecommunications-related duties as assigned.

Skills

Telecommunications experience

TDM & VoIP knowledge

CCNA

Education

High School Diploma or GED

2 Year / Associate Degree

Job description

Novant Health is seeking a Telecommunication Technician – Intermediate to install, program, maintain, troubleshoot, and repair telephone systems at Hilton Head Hospital in South Carolina.

The role provides reliable technical support for telephone services, follows safety standards, and coordinates with users and vendors. Monday–Friday, 8-4:30 PM; On-Call every 2 months for weekends. A High School Diploma or GED is required; 2-year degree preferred; CCNA preferred.