Telecommunication Technician Intermedia

Novant Health; Mount Pleasant (SC); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Novant Health is seeking an intermediate Telecommunication Technician to install, program, maintain, troubleshoot, and repair telephone systems at East Cooper Medical Center, SC. The role focuses on reliable service delivery, safe installations, and clear user communication.

The ideal candidate has a high school diploma or GED, 2-year degree preferred, and 2+ years telecom experience with CCNA preferred. On-site work with standard business hours and on-call rotation applies.

Qualifications

• High School Diploma or GED required.
• 2 Year / Associate degree preferred.
• CCNA preferred.

Responsabilités

• Repair, troubleshoot, and maintain telephone systems.
• Program and configure handsets, voicemail, extensions.
• Install lines, jacks, cabling, and telecommunications equipment.
• Moves, adds, changes, and disconnects of telephone services.
• Read and interpret wiring diagrams and installation specs.
• Provide Tier 1 support for legacy TDM/VoIP products.

Connaissances

Telephone troubleshooting

Customer service

Network monitoring

VoIP

TDM

Remote monitoring

Formation

High School Diploma or GED

Associate degree preferred

Description du poste

What We Offer

Monday - Friday, 8- 4:30PM - On Call every 2 months for the weekend

Location: In office - East Cooper Medical Center, South Carolina

Telecommunication Technician - Intermediate

What You'll Do

Position Summary

The Telecommunication Technician – Intermediate is responsible for installing, programming, maintaining, troubleshooting, and repairing telephone and telecommunications systems. The technician provides reliable technical support for telephone services and related equipment while ensuring installations and repairs are completed safely, accurately, and according to established standards.

What We're Looking For

• Key Responsibilities
  • Perform telephone repair, troubleshooting, and maintenance.
  • Diagnose and resolve telephone service issues, including wiring, connections, equipment, and programming problems.
  • Program and configure telephone systems, handsets, extensions, voicemail, and related telecommunications equipment.
  • Install new telephone lines, extensions, jacks, cabling, and telecommunications equipment.
  • Perform moves, adds, changes, and disconnects of telephone services.
  • Test telephone systems and connections to verify proper operation.
  • Identify and correct faults in telephone wiring and telecommunications infrastructure.
  • Read and interpret telecommunications wiring diagrams, equipment documentation, and installation specifications.
  • Maintain accurate records of installations, repairs, programming changes, and service calls.
  • Coordinate with users, vendors, contractors, and other technical staff when resolving telecommunications issues.
  • Follow applicable safety procedures and organizational standards.
  • Provide professional customer service and explain technical issues and solutions to end users.
  • Perform other telecommunications-related duties as assigned.
• Education:
  • High School Diploma or GED, required.
  • 2 Year / Associate Degree, preferred.
• Experience:
  • Minimum two year's telecommunications experience, required.
  • 5 years, preferred.
• Licensure/Certification:
  • CCNA, preferred.
• Additional Skills (required):
  • Following is a summary of the major job processes of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Involves responding to user complaints to troubleshoot telecommunication networks, for both voice and data. Diagnose problems with scripted questions.
  • Assists in the maintenance of network communications. Tests and evaluates network systems to eliminate problems and make improvements.
  • Responsible for providing Tier 1 technical support for all legacy TDM & VoIP products and perform remote monitoring and testing of Data Circuits
  • Responsible, under supervision, for moderately complex tasks typically relating to network monitoring, operations, programming, and installation.
  • Information Technology Services team members are responsible for securely managing information systems throughout their lifecycle, including; knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security principles of least privilege and least functionality, knowing what events may constitute an information security incident, and understanding their role in security incident response activities.
  • Performs maintenance for local and remote locations.
  • Handles routine network tasks/activities and identifies/resolves routine network problems.
  • Monitors and responds to complex technical communication problems.
  • Maintains and demonstrates professional competency.
  • Complies with organization and department policies and procedures.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.