Enterprise VoIP & Cisco Telecom Analyst II

Accounting Career Consultants; St. Louis (MO); On-site; USD 75,000 - 105,000; Full time

Job summary

Accounting Career Consultants in St. Louis, MO seeks a Telecommunications Analyst II to maintain enterprise VoIP systems and telecom infrastructure for a regional public agency.

You will work hands-on with Cisco Call Manager, Jabber, and Finesse, ensuring reliable voice, data, and security access systems. Responsibilities include analyzing telecom needs, upgrading and troubleshooting VoIP platforms, managing IVR and DIDs, and coordinating with vendors for paging and door/gate access.

Qualifications

• Experience supporting Cisco Call Manager, Cisco Jabber, and Cisco Finesse.
• Ability to analyze and resolve complex voice and data failures.
• Experience configuring IVR, DIDs, and call routing for enterprise environments.
• Familiarity with overhead paging and access control systems is a plus.

Responsibilities

• Analyze telecom needs and recommend effective solutions.
• Maintain and troubleshoot VoIP platforms and related systems.
• Manage call center configurations including IVR, DIDs, and routing changes.
• Coordinate vendor support for paging and door/gate access equipment.

Skills

VoIP expertise

Telecom troubleshooting

Call center configuration

Network troubleshooting

Analytical problem solving

Education

Cisco certifications (preferred)

Tools

Cisco Call Manager

Cisco Jabber

Cisco Finesse

Cube routers

Call recording systems

Job description

Accounting Career Consultants in St. Louis, MO seeks a Telecommunications Analyst II to maintain enterprise VoIP systems and telecom infrastructure for a regional public agency.

You will work hands-on with Cisco Call Manager, Jabber, and Finesse, ensuring reliable voice, data, and security access systems. Responsibilities include analyzing telecom needs, upgrading and troubleshooting VoIP platforms, managing IVR and DIDs, and coordinating with vendors for paging and door/gate access.