Telecom Site Manager – Avaya & IT Systems (Secret Clearance)

Abacus Technology; South Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Abacus Technology seeks a Site Manager to oversee a telecoms team at Joint Base Charleston. You will supervise field technicians, ensure maintenance and repair of telephony systems, and coordinate IT services to maintain continuous operations.

The role requires a US citizen with a Secret clearance and proven leadership in inside-plant support for telephone networks. The position is full-time and based on-site at Charleston, SC.

Qualifications

• 3+ years of inside plant support for telephone or telecommunication systems.
• Extensive experience with Avaya switches and related switch concepts.
• Experience in telephony and cable systems architecture, integration techniques, and testing methods.
• Experience leading a team and directing team members.
• Ability to read, assess, and understand testing results.

Responsibilities

• Provide customer support, orientation for telephony infrastructure systems used by Joint Base Charleston.
• Interact with users to repair, replace, program, and maintain switches, peripherals, software, hardware configurations, and communication networking equipment.
• Provide technical assistance to mitigate IT systems operation disruptions.
• Provide hands-on and remote access assistance with telephone installations, hardware configurations, and communication networking.
• Administer voicemail accounts and provide initial orientation to new customers.
• Create and delete user accounts, assign and reset passwords.
• Manage infrastructure devices and systems using the latest approved software tools.
• Participate in meetings, discussions, committees, or IT projects as needed.
• Analyze areas of concern, identify problems, and resolve conflicts as they arise.
• Review, update, and generate documents supporting the communication systems.

Skills

Avaya switches

Team leadership

Telecommunication systems

Troubleshooting

Security clearance

Job description

Abacus Technology seeks a Site Manager to oversee a telecoms team at Joint Base Charleston. You will supervise field technicians, ensure maintenance and repair of telephony systems, and coordinate IT services to maintain continuous operations.

The role requires a US citizen with a Secret clearance and proven leadership in inside-plant support for telephone networks. The position is full-time and based on-site at Charleston, SC.