Site Manager

Abacus Technology Corporation; Charleston (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

Abacus Technology Corporation in Charleston, SC seeks a Site Manager to oversee a team of telecommunications technicians supporting Joint Base Charleston. The position covers repairing, replacing, programming, and maintaining telephony equipment, switches, network devices, and related software/hardware to ensure reliable service.

You will interact with users and provide hands-on and remote assistance. Required: 3+ years inside-plant experience, Security+ certification, Avaya experience, and

Qualifications

• 3+ years experience providing inside plant support for telephone or telecommunication systems.
• Security+ certification is required.
• Extensive experience with Avaya switches and related concepts.
• Experience leading a team and guiding team members.
• Must be a US citizen and have a Secret clearance.
• Ability to read, assess, and interpret testing results.

Responsibilities

• Provide customer support and orientation for telephony infrastructure at Joint Base Charleston.
• Repair, replace, program, and maintain switches, hardware, and networking equipment.
• Offer technical assistance to users to minimize IT disruptions.
• Provide hands-on and remote support for telephone installations and configurations.
• Manage user accounts and credentials; reset passwords as needed.
• Maintain infrastructure devices using approved software tools.
• Contribute to meetings and IT projects as required.
• Analyze issues, identify problems, and resolve conflicts.
• Update and generate documentation for communication systems.

Skills

Team leadership

Customer service

Troubleshooting

Education

Security+ certification

Tools

Avaya switches

Telecom testing tools

Job description

Overview

Abacus Technology is seeking a Site Manager to oversee a team of telecommunications technicians providing support for the Base Telecommunication Services through repairing, replacing, programming, and maintaining equipment and cables. This is a full-time position at Joint Base Charleston.

Responsibilities

• Provide customer support, assistance, and orientation for telephony infrastructure systems utilized by Joint Base Charleston.


• Interact with users to repair, replace, program, and maintain all switches, peripherals, software, hardware configurations, and communication networking equipment ensuring proper system operation.


• Provide technical assistance to current and potential users to mitigate IT systems operations disruptions.


• Provide technical hands-on and remote access assistance with telephone installations, hardware configurations, and communication networking.


• Administer customer voicemail accounts and provide initial orientation to new customers.


• Create and delete user accounts, assign and reset passwords.


• Manage infrastructure devices and systems using the latest approved software tools.


• Participate in meetings, discussions, committees, or special IT projects as needed.


• Analyze areas of concern, identify problems, and resolve conflicts as they arise.


• Review, update, and generate documents supporting the communication systems.

Qualifications

3+ years experience providing inside plant support for telephone or telecommunication systems. Must be Security+ certified. Extensive experience with Avaya switches as well as related switch concepts. Experience in telephony and cable systems architecture, integration techniques, and testing methods. Experience leading a team and providing direction to team members. Able to analyze complexities of existing technology, understanding of maintenance and administration position testing applications, and be able to read, assess, and understand testing results. May be required to crawl under/behind customer work environments to gain access networking equipment. Must be a US citizen and hold a Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled