On-Site Avaya Voice Engineer - DoD-Certified, 24/7 Support

LOUi Consulting

Charleston (SC)

On-site

USD 95,000 - 125,000

Full time

14 days+

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Job summary

LOUi Consulting seeks an On-Site Certified Call Manager Technician to provide hands-on administration, operation, maintenance, troubleshooting, patching, backup, security compliance, and technical support for the Joint Base Charleston Avaya voice environment. The role focuses on sustaining Avaya Communication Manager and related platforms, including SIP/PRI trunks and system upgrades.

The technician coordinates with DoD personnel to ensure 24/7 mission voice availability and works on-site at

Qualifications

Current CompTIA Security+ certification at commencement of cyberspace work.
Current certificates for Avaya CM, System Manager, Aura Session Manager, and SBC Enterprise.
BICSI Registered Cabling Installer, Technician level certification or equivalent experience.
Active U.S. Tier 3 / Secret security clearance.
Ability to obtain CAC/base access and complete required security training.

Responsibilities

Operate, administer, maintain, troubleshoot, and restore Avaya components.
Perform moves, adds, changes, translations, dial-plan maintenance, trunk/config updates.
Maintain SIP/PRI trunks; analyze CDRs, SIP ladders, logs to isolate faults.
Coordinate patching and upgrades; create upgrade plans with security and downtime details.
Respond on-site to outages; document corrective actions.
Coordinate with network, VPS/NOC, vendors, and Government personnel.