Telecom Project Manager: Escalations & OSP Delivery

Project Resources Group; City of Rochester (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan, with company

Short-term disability coverage after 1

Paid time off and holidays

Company-paid life insurance

Job summary

Project Resources Group (PRG) is seeking an experienced Telecom Project Manager with a strong background in cable/telecommunications construction and outside plant (OSP) operations. The primary responsibility will be to ensure escalations are being handled efficiently.

Join PRG to own escalation tickets, track milestones and budgets, and keep clients updated on progress while delivering projects on time. The role demands leadership, proactive problem solving, and clear communication across

Qualifications

• Bachelor's degree in a related field or equivalent relevant experience.
• 2+ years of experience in cable/telecommunications construction and project management.
• Experience managing escalation tickets and multi-site construction.
• Strong leadership and communication skills.
• Ability to work overtime when required.

Responsibilities

• Take full ownership of escalation tickets and maintain regular escalation site and CIN Tickets
• Track project milestones, budgets, and deliverables to ensure successful execution.
• Identify and resolve project challenges while maintaining a strong focus on customer satisfaction.
• Implement and uphold construction department standards, procedures, and best practices.
• Provide consistent updates to clients and leadership regarding project progress and any issues impacting timelines or relationships.

Skills

FTTx project management

Leadership

Communication skills

Contractor management

Microsoft Excel

Education

Bachelor's degree in a related field

Tools

Office suite

Job description

Project Resources Group (PRG) is seeking an experienced Telecom Project Manager with a strong background in cable/telecommunications construction and outside plant (OSP) operations. The primary responsibility will be to ensure escalations are being handled efficiently.

Join PRG to own escalation tickets, track milestones and budgets, and keep clients updated on progress while delivering projects on time. The role demands leadership, proactive problem solving, and clear communication across