Telecom Production Support Engineer - AURA Platform

Tekgence Inc; Atlanta (GA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Tekgence Inc. in Atlanta (GA) and Tampa (FL) is seeking a Telecom Assisted sales Production Support Engineer to ensure stability and performance of AURA and related enterprise systems.

This hybrid role involves incident management, monitoring, and cross-team collaboration to resolve production issues within defined SLAs. The candidate should have hands-on experience with REST/SOAP, Java/Spring Boot, Kubernetes, and cloud basics, with strong ITSM tooling proficiency.

Qualifications

• 7+ years of experience in production support for Telecom Assisted sales platforms.
• Experience in incident management, RCA, SLA tracking, and release support.
• Strong knowledge of REST APIs, SOAP, JSON/XML, and service-to-service communication.
• Java, Spring Boot, microservices, app servers, and backend troubleshooting.

Responsibilities

• Own day-to-day production support for AURA and Total Access applications, services, interfaces, batch jobs, APIs, and business workflows.
• Monitor application availability, performance, alerts, logs, dashboards, integrations, and scheduled jobs.
• Handle L2/L3 incidents, perform technical analysis, troubleshoot failures, and restore services within SLA timelines.
• Perform root cause analysis and permanent fixes coordination for production issues.
• Coordinate with Dev, QA, DevOps, Infra, DB, Network, Security, and business teams for issue resolution.

Skills

L2/L3 support

Incident management

REST APIs

SOAP Web Services

Java

Spring Boot

Kubernetes

SQL databases

Monitoring tools

DNS/GSLB/CDN

Kafka

ITSM tools

AWS Cloud

Jenkins

Docker

OpenShift

Tools

Splunk

ELK

Kibana

Grafana

AppDynamics

Dynatrace

New Relic

OpenSearch

Prometheus

CloudWatch

ServiceNow

Jira

Confluence

Job description

Tekgence Inc. in Atlanta (GA) and Tampa (FL) is seeking a Telecom Assisted sales Production Support Engineer to ensure stability and performance of AURA and related enterprise systems.

This hybrid role involves incident management, monitoring, and cross-team collaboration to resolve production issues within defined SLAs. The candidate should have hands-on experience with REST/SOAP, Java/Spring Boot, Kubernetes, and cloud basics, with strong ITSM tooling proficiency.