Telecom Ops Lead: Field Services & Team Growth

Lumen Technologies; Vancouver (WA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen Technologies in Vancouver, WA seeks a Supervisor Region Operations to manage telecom technicians and regional plant services, delivering high‑quality residential and business connectivity while promoting a customer‑focused service culture.

You will train and develop staff, coordinate with contractors, and ensure safety, attendance and performance targets are met in a fast‑paced, results‑driven environment.

Qualifications

• Proven experience leading telecom or technical teams.
• Experience developing and coaching employees in a union environment.
• Strong computer skills: Excel, email, Word, legacy systems.

Responsibilities

• Manage daily operation of outside and inside plant network services and technicians; oversee installation and maintenance for residential and business services.
• Serve as the single point of contact between Century Link and Contractors to resolve issues during construction/maintenance.
• Lead training, coaching and development to meet new processes, quality standards, and safety goals.
• Lead a team to meet attendance and performance standards; represent company with customers and agencies.

Skills

Team leadership

Employee development

Customer focus

Consultative communication

Education

Bachelor's degree or equivalent education and experience

Tools

Excel

Word

Legacy systems

Email

Job description

Lumen Technologies in Vancouver, WA seeks a Supervisor Region Operations to manage telecom technicians and regional plant services, delivering high‑quality residential and business connectivity while promoting a customer‑focused service culture.

You will train and develop staff, coordinate with contractors, and ensure safety, attendance and performance targets are met in a fast‑paced, results‑driven environment.