Regional Telecom Operations Leader

Lumen; Vancouver (WA); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Bonus potential

Job summary

Lumen is seeking a Supervisor Region Operations to lead a field team in the Vancouver, WA area. This role oversees the daily operation of network services and technicians delivering residential and business connectivity, while ensuring safety and efficiency.

You will train and coach staff, manage contractor relations, and act as the liaison with customers and authorities to uphold service quality and reliability. Strong leadership in a union environment is required and travel may be involved.

Qualifications

• Experience managing telecom field teams (4+ years).
• Proven ability to coach and mentor in a union environment.
• Proficient with Excel, email, Word, and legacy systems.
• Knowledge of residential/business services and Local Network processes.
• Strong consultative interpersonal skills and multi-tasking.

Responsibilities

• Manage daily operation of outside and inside plant network services and technicians.
• Serve as single point of contact between Century Link and Contractors to resolve issues.
• Lead training, coaching and development for new processes and quality standards.
• Lead a team of technicians to meet attendance and performance standards.
• Represent Century Link with customers and governmental agencies.

Skills

Team management

Employee development

Contractor relations

Telecom knowledge

Excel

Project coordination

Education

Bachelor's degree or equivalent

Tools

Excel

Email

Word

Legacy systems

Job description

Lumen is seeking a Supervisor Region Operations to lead a field team in the Vancouver, WA area. This role oversees the daily operation of network services and technicians delivering residential and business connectivity, while ensuring safety and efficiency.

You will train and coach staff, manage contractor relations, and act as the liaison with customers and authorities to uphold service quality and reliability. Strong leadership in a union environment is required and travel may be involved.