Telecom Operator

Trident Medical Center; Charleston (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading healthcare provider as a Telecom Operator, where your role is vital in ensuring seamless communication within the hospital. This entry-level position involves operating a console telephone switchboard, managing incoming and outgoing calls, and performing essential communication duties during emergencies. You'll be part of a dedicated team that values your contributions and invests in your professional growth. With a supportive environment and comprehensive benefits, this is an exciting opportunity to make a difference in patient care while developing your career in healthcare. Unlock your potential and be a part of something meaningful!

Benefits

Comprehensive Medical Coverage

401(k) Plan with Matching

Employee Stock Purchase Plan

Education Assistance

Paid Time Off

Flexible Spending Accounts

Free Counseling Services

Colleague Recognition Program

Moving Assistance

Pet Insurance

Qualifications

• Basic reading comprehension and strong communication skills are essential.
• PBX experience and healthcare background are preferred.

Responsibilities

• Operate a telephone switchboard and relay calls efficiently.
• Monitor alarms and alert personnel during emergencies.

Skills

Communication Skills

Emergency Response

Reading Comprehension

Education

High School Diploma or Equivalent

Tools

PBX System

Job description

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Telecom Operator with Trident Medical Center you can be a part of an organization that is devoted to giving back!

This position is a PRN schedule. Needed availability is for Days 6AM to 2PM.

Benefits

Trident Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Trident Medical Center family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Telecom Operator to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Telecom Operator will operate a console telephone switchboard in order to relay incoming, outgoing, and inter-facility calls, providing information to callers as appropriate.

Additional duties will include:

• Performing various hospital communication duties such as overhead paging, beeper paging, monitoring alarms, gas levels, and fire alarms, and alerting personnel of impending disasters, fires, and codes notifying appropriate personnel as required.
• Training new hires, keeping resources updated, cleaning the workspace, and all other duties deemed necessary by the management team. This is an entry-level position working under limited supervision.
• Work situations are basically routine and require strong communication skills, and a service-oriented individual.

What qualifications you will need:

• Basic reading comprehension required.
• PBX experience is preferred.
• Healthcare experience is preferred.
• Ability to perform calmly, competently, and quickly in emergency situations required.
• Ability to fluently speak and understand English required.

Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, Trident Medical Center and Summerville Medical Center, and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center, and Centre Pointe Emergency.

We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians, and more than 130 volunteers are dedicated to fulfilling our mission.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Telecom Operator opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.