Telecom Operations & Vendor Management Analyst

Koch; Wichita (KS); On-site; USD 65,000 - 85,000; Full time

Job summary

Koch is seeking a Business Operations Analyst to ensure telecom services are delivered efficiently, accurately, and cost effectively across Koch companies. You will oversee vendor management, billing analysis, service administration, and process improvement to support business operations, optimize service delivery, and create long-term value.

This role offers the opportunity to partner with internal stakeholders and external service providers, influence operational decisions, and drive

Qualifications

• Experience supporting service operations, vendor management, contract administration, inventory management, billing analysis, expense management, or similar business processes.
• Experience working directly with internal stakeholders, vendors, suppliers, or service providers.
• Experience reviewing invoices, contracts, records, inventories, or operational documentation with strong attention to detail.
• Experience managing and owning multiple priorities, translating ambiguity into actionable requests and leading high-priority projects from start to finish simultaneously.
• Experience identifying opportunities to improve processes, increase efficiency, or create greater business value.

Responsibilities

• Partner with business stakeholders to understand requirements and recommend solutions that create value
• Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness
• Manage provisioning activities including moves, adds, changes, disconnects, and service migration.
• Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues
• Review and audit invoices to ensure billing accuracy and adherence to contracted rates
• Maintain inventory records, service documentation, and contract information
• Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization

Skills

Vendor management

Billing analysis

Process improvement

Stakeholder collaboration

Data analysis

Job description

Koch is seeking a Business Operations Analyst to ensure telecom services are delivered efficiently, accurately, and cost effectively across Koch companies. You will oversee vendor management, billing analysis, service administration, and process improvement to support business operations, optimize service delivery, and create long-term value.

This role offers the opportunity to partner with internal stakeholders and external service providers, influence operational decisions, and drive