Business Operations Analyst

Koch; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Flexible spending accounts

Health savings accounts

Life insurance

Disability insurance

Retirement plan

Paid vacation

Job summary

Koch is seeking a Business Operations Analyst in Plano, TX, to oversee telecom service delivery, vendor relationships, and billing accuracy while driving process improvements and cost optimization. You will collaborate with internal stakeholders and external providers to deliver value and support evolving operations.

You will partner with carriers, review invoices, maintain contracts, and manage TEM projects, contributing to scalable and efficient service delivery across Koch companies.

Qualifications

• Experience supporting service operations and vendor management.
• Experience reviewing invoices, contracts, or records with strong attention to detail.
• Experience driving process improvements and cost optimization.

Responsibilities

• Partner with stakeholders to understand requirements and create value.
• Identify and implement efficiency and data quality improvements.
• Manage provisioning moves, changes, and service migration.

Skills

Vendor management

Billing analysis

Process improvement

Stakeholder collaboration

Attention to detail

Multi-priority management

TEM knowledge

Job description

Your Job

The Business Operations Analyst helps ensure critical telecom services are delivered efficiently, accurately, and cost effectively across Koch companies. In this role, you will oversee vendor management, billing analysis, service administration, and process improvement to support business operations, optimize service delivery, and create long‑term value.

Your Job

The Business Operations Analyst helps ensure critical telecom services are delivered efficiently, accurately, and cost effectively across Koch companies. In this role, you will oversee vendor management, billing analysis, service administration, and process improvement to support business operations, optimize service delivery, and create long‑term value.

This position offers an opportunity to partner with internal stakeholders and external service providers, influence operational decisions, and drive continuous improvement initiatives within a dynamic and evolving environment. Successful candidates will have opportunities to expand their capabilities, lead initiatives, and grow their impact while helping shape the future of our services and operations.

This role is not open to immigration sponsorship or a VISA transfer.

Our Team

Our team serves as a trusted capability supporting Koch companies around the world. We manage service delivery, vendor relationships, expense management, contracts, and operational processes that help businesses stay connected and focused on creating value.

As our services and technologies continue to evolve, we are expanding our capabilities in automation, data analysis, and process optimization while maintaining strong partnerships with suppliers and stakeholders across the organization.

What You Will Do

• Partner with business stakeholders to understand requirements and recommend solutions that create value
• Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness
• Manage provisioning activities including moves, adds, changes, disconnects, and service migration.
• Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues
• Review and audit invoices to ensure billing accuracy and adherence to contracted rates
• Maintain inventory records, service documentation, and contract information
• Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization

Who You Are (Basic Qualifications)

• Experience supporting service operations, vendor management, contract administration, inventory management, billing analysis, expense management, or similar business processes
• Experience working directly with internal stakeholders, vendors, suppliers, or service providers
• Experience reviewing invoices, contracts, records, inventories, or operational documentation with strong attention to detail
• Experience managing and owning multiple priorities, translating ambiguity into actionable requests and leading high‑priority projects from start to finish simultaneously
• Experience identifying opportunities to improve processes, increase efficiency, or create greater business value

What Will Put You Ahead

• Interest in shaping how Koch companies leverage emerging technologies, developing leadership capabilities and creating organizational value.
• Experience supporting telecom operations, technology services, utilities, business services, or other vendor‑driven operational environments
• Experience with vendor, supplier, contract, asset, or inventory management
• Experience analyzing invoices, spend data, contracts, operational metrics, or financial information
• Experience using reporting, workflow, automation, or continuous improvement tools
• Demonstrated ability to identify trends, solve problems, and influence outcomes across diverse stakeholder groups
• Knowledge of communication services, networking, wireless technologies, or Telecom Expense Management (TEM)

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).