Business Operations Analyst

Koch Business Solutions, LP; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending and health savings

Life insurance

ADD

Disability

Retirement

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Koch Business Solutions, LP is seeking a Business Operations Analyst to optimize telecom services, vendor management, billing analysis, and process improvement across Koch companies. In this role you will influence operational decisions and drive continuous improvement within a dynamic environment.

You will partner with internal stakeholders and external providers to deliver value, manage TEM initiatives, and ensure accurate service delivery while shaping future operations for a broad range of

Qualifications

• Experience supporting service operations and vendor management.
• Experience working directly with internal stakeholders, vendors, or service providers.
• Experience reviewing invoices, contracts, records, inventories, or operational documentation with strong attention to detail.
• Experience managing and owning multiple priorities, translating ambiguity into actionable requests and leading high-priority projects from start to finish simultaneously.
• Experience identifying opportunities to improve processes, increase efficiency, or create greater business value.

Responsibilities

• Partner with business stakeholders to understand requirements and recommend solutions that create value
• Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness
• Manage provisioning activities including moves, adds, changes, disconnects, and service migration.
• Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues
• Review and audit invoices to ensure billing accuracy and adherence to contracted rates
• Maintain inventory records, service documentation, and contract information
• Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization

Skills

Vendor management

Billing analysis

Process improvement

Stakeholder collaboration

Job description

Your Job

The Business Operations Analyst helps ensure critical telecom services are delivered efficiently, accurately, and cost effectively across Koch companies. In this role, you will oversee vendor management, billing analysis, service administration, and process improvement to support business operations, optimize service delivery, and create long-term value.

This position offers an opportunity to partner with internal stakeholders and external service providers, influence operational decisions, and drive continuous improvement initiatives within a dynamic and evolving environment. Successful candidates will have opportunities to expand their capabilities, lead initiatives, and grow their impact while helping shape the future of our services and operations.

This role is not open to immigration sponsorship or a VISA transfer

Our Team

Our team serves as a trusted capability supporting Koch companies around the world. We manage service delivery, vendor relationships, expense management, contracts, and operational processes that help businesses stay connected and focused on creating value.

As our services and technologies continue to evolve, we are expanding our capabilities in automation, data analysis, and process optimization while maintaining strong partnerships with suppliers and stakeholders across the organization.

What You Will Do

• Partner with business stakeholders to understand requirements and recommend solutions that create value


• Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness


• Manage provisioning activities including moves, adds, changes, disconnects, and service migration.


• Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues


• Review and audit invoices to ensure billing accuracy and adherence to contracted rates


• Maintain inventory records, service documentation, and contract information


• Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization

Who You Are (Basic Qualifications)

• Experience supporting service operations, vendor management, contract administration, inventory management, billing analysis, expense management, or similar business processes


• Experience working directly with internal stakeholders, vendors, suppliers, or service providers


• Experience reviewing invoices, contracts, records, inventories, or operational documentation with strong attention to detail


• Experience managing and owning multiple priorities, translating ambiguity into actionable requests and leading high-priority projects from start to finish simultaneously


• Experience identifying opportunities to improve processes, increase efficiency, or create greater business value

What Will Put You Ahead

• Interest in shaping how Koch companies leverage emerging technologies, developing leadership capabilities and creating organizational value.


• Experience supporting telecom operations, technology services, utilities, business services, or other vendor-driven operational environments


• Experience with vendor, supplier, contract, asset, or inventory management


• Experience analyzing invoices, spend data, contracts, operational metrics, or financial information


• Experience using reporting, workflow, automation, or continuous improvement tools


• Demonstrated ability to identify trends, solve problems, and influence outcomes across diverse stakeholder groups


• Knowledge of communication services, networking, wireless technologies, or Telecom Expense Management (TEM)

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Our Benefits

• medical


• dental


• vision


• flexible spending and health savings accounts


• life insurance


• ADD


• disability


• retirement


• paid vacation/time off


• educational assistance


• may also include infertility assistance, paid parental leave and adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).