Telecom Fulfillment Operations Lead

ITG Communications, LLC; Enfield (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

ITG Communications, LLC in Enfield, CT is seeking an Operations Manager – Fulfillment to lead day-to-day broadband and telecom service delivery across markets. You will coordinate field operations, manage contractors and internal teams, ensure safety and quality, and keep projects on time and within scope.

This role serves as the primary operational contact for client communications and issue resolution. Ideal candidates bring 5+ years in fulfillment or field operations and 3+ years in

Qualifications

• Bachelor's degree in business, engineering, operations, or related field preferred.
• 5+ years of experience in fulfillment, field operations, or project management
• At least 3 years in a leadership role within the telecom, utility, or construction sectors
• Demonstrated success managing subcontractor relationships and multi-site operations

Responsibilities

• Oversee all fulfillment operations within assigned markets including aerial, underground, and in-home service activities
• Direct and schedule field resources and subcontractors to ensure timely project completion and SLA compliance
• Monitor progress against milestones, deployment schedules, and project budgets
• Act as the main point of contact for client interactions, project updates, and issue resolution
• Enforce quality control measures, safety protocols, and performance standards for all work performed
• Evaluate contractor and vendor performance; initiate onboarding or corrective actions as needed
• Collaborate with internal leadership to continuously improve field operations, resource planning, and service delivery models
• Conduct field audits and support documentation, reporting, and escalation processes
• Prepare and deliver performance dashboards and status reports to executive leadership

Skills

Leadership

Project management

Vendor oversight

Field operations

Education

Bachelor’s degree

Job description

ITG Communications, LLC in Enfield, CT is seeking an Operations Manager – Fulfillment to lead day-to-day broadband and telecom service delivery across markets. You will coordinate field operations, manage contractors and internal teams, ensure safety and quality, and keep projects on time and within scope.

This role serves as the primary operational contact for client communications and issue resolution. Ideal candidates bring 5+ years in fulfillment or field operations and 3+ years in