Telecom & Cable Field Supervisor

ITG Communications, LLC; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

ITG Communications seeks a field operations supervisor to lead up to 15 technicians in telecom/broadband fulfilment, coordinating daily schedules, safety, and service quality with management.

Responsibilities include QA checks, on‑site training, handling escalations, and driving continuous improvement to meet client standards and KPIs. An associate's degree in a technical field and telecom certifications are required.

Qualifications

• Associate's degree in a technical field.
• Technical certifications relevant to telecom.
• 3–5 years as a technician in telecom or broadband field operations.
• 1+ year of supervisory experience.
• Experience in customer-facing operations.

Responsibilities

• Allocate work and supervise a team of up to 15 field technicians.
• Conduct quality checks and site observations to meet client standards.
• Perform vehicle inspections and ensure maintenance of company fleet.
• Resolve customer escalations to ensure satisfaction.
• Enforce safety protocols and compliance across the team.
• Coordinate training and skill development with Training Instructors.
• Participate in performance evaluations and disciplinary actions.
• Collaborate with managers to hit KPIs and improve efficiency.
• Work with QA to implement improvements in work standards.

Skills

Field supervision

Team leadership

Customer service

Safety compliance

Quality checks

Education

Associate's degree in technical field

Technical certifications (telecom)

Job description

ITG Communications seeks a field operations supervisor to lead up to 15 technicians in telecom/broadband fulfilment, coordinating daily schedules, safety, and service quality with management.

Responsibilities include QA checks, on‑site training, handling escalations, and driving continuous improvement to meet client standards and KPIs. An associate's degree in a technical field and telecom certifications are required.