Telecom Field Operations Lead

ITG Communications, LLC; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Job summary

ITG Communications, LLC seeks a seasoned field operations supervisor to lead a team of up to 15 technicians in fulfilment services across Omaha and surrounding areas. You will coordinate schedules, monitor performance, and ensure safety and client satisfaction.

Responsibilities include quality checks, on-site training, and collaboration with management to hit KPIs and maintain high service standards in telecom and broadband deployments.

Qualifications

• Associate degree in a technical field or equivalent.
• Technical certifications relevant to telecom and broadband.
• Experience supervising telecom field operations.
• 3–5 years as technician in telecom with 1 year of supervisory experience.

Responsibilities

• Allocate work, manage daily schedules and supervise a team of up to 15 field technicians to execute fulfillment operations.
• Conduct quality checks and job site observations to ensure adherence to client standards.
• Perform truck inspections and ensure proper maintenance of company vehicles, equipment, tools.
• Address and resolve customer escalations and complaints to resolve issues promptly and satisfy clients.

Skills

Workforce management

Problem solving

Communication skills

Education

Associate degree in technical field

Telecom technical certifications

Job description

ITG Communications, LLC seeks a seasoned field operations supervisor to lead a team of up to 15 technicians in fulfilment services across Omaha and surrounding areas. You will coordinate schedules, monitor performance, and ensure safety and client satisfaction.

Responsibilities include quality checks, on-site training, and collaboration with management to hit KPIs and maintain high service standards in telecom and broadband deployments.