Telecom Field Tech II — Travel & Installations

Aventiv Technologies; Rancho Cucamonga (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Aventiv is seeking a proactive Field Service Technician to install, repair and service telecommunications hardware across San Bernardino County and neighboring locations. You will travel to sites, perform wiring, hardware configurations, and provide hands-on support for our customers and tablets, ensuring systems stay up and productive.

Ideal candidates have 3+ years in telecom/ networking, experience with VOIP, Cisco IOS, and wireless tech, and a track record of safe, efficient site work.

Qualifications

• High school diploma or GED.
• 3 years of installation repair and maintenance of telecom and networking devices.
• Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology.
• Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems.
• Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards.

Responsibilities

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAPs, tablets and other required equipment within correctional facilities within assigned area of responsibility.
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on as needed basis or when dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and/or video to CD/DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools · Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Demonstrates proficient skills with telephony–pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Skills

Field service tech

VOIP

Networking

Cable termination

Electrical safety

Customer support

Truck/vehicle operation

Education

High school diploma or GED

Tools

Adtran

Fortinet

AOS

Cisco IOS

Job description

Aventiv is seeking a proactive Field Service Technician to install, repair and service telecommunications hardware across San Bernardino County and neighboring locations. You will travel to sites, perform wiring, hardware configurations, and provide hands-on support for our customers and tablets, ensuring systems stay up and productive.

Ideal candidates have 3+ years in telecom/ networking, experience with VOIP, Cisco IOS, and wireless tech, and a track record of safe, efficient site work.